Overview
Skills
Job Details
As a Digital Service & CX Analyst - Experience Designer, you'll leverage your knowledge of
experience design to ensure proj ects, products, and processes are customer-centric a nd data-driven.
You'll gather insights into customer needs, behaviors, and pain points through to inform design
decisions, and work across the organization to ensure cross-functional teams underst and our
customers' expect ations .
Responsibilities
WHAT OUR DIGITAL SERVICE & ex ANALYSTS ENJOY MOST
" Working collaboratively with Product, Technology, and Research teams to deliver except ional
customer experiences, and to drive business impact.
" Using qualitative a nd quant itative data to generate insights and opportunity areas for further
exploration, and to enable/ prioritize design decisions
" Mapping existing and future state customer experiences t hrough j ourney maps
" Ensuring all projects are documented and implemented as designed
" Conducting cross- functional design workshops across the organization
" Continually advocating for t he value of a design- led way of working
On a given day you'll work in a dynamic office env ironment as an Experience Design subj ect matter
expert. You'll collaborate with program managers, technologists, data teams, and product teams to
bring t he human experience to the forefront. You'll t hrive in t his posit ion if you can work both
independent ly and collaboratively.
Qualifications
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
" Experience: Business Operations Analysis experience: 3 years or more; Telecommunications
and/or experience with technology/software products: 3 years or more
" Education: Bachelor's degree in Business Administration or related field or equivalent
experience
" Technical skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.);
Design software ( i.e., Figma, Adobe Creative Suite, LucidChart)
" Skills: Design thinking, experience design, ability to aAnalyze and synt hesize complex data,
storytelling
" Abilities: Align design init iatives with business goals; design and facil itate workshops;
communicate effectively orally and in writ ing; define key performance indicators/ met rics;
manage mult iple projects simultaneously; document , prepare, and present data-driven
presentations; make decisions and solve problems while workinq under pressure; partner with