CX Designer

  • Stamford,, CT
  • Posted 22 days ago | Updated moments ago

Overview

On Site
$60 - $65 hr
Full Time
Contract - Independent
Contract - W2

Skills

Customer Experience
Expect
Research
Quantitative Analysis
Mapping
Functional Design
Collaboration
HIS
Spectrum
Business Operations
Telecommunications
Business Administration
Microsoft Excel
Microsoft Visio
Design Software
Adobe CS
Design Thinking
Experience Design
Management
Presentations

Job Details

As a Digital Service & CX Analyst - Experience Designer, you'll leverage your knowledge of
experience design to ensure proj ects, products, and processes are customer-centric a nd data-driven.
You'll gather insights into customer needs, behaviors, and pain points through to inform design
decisions, and work across the organization to ensure cross-functional teams underst and our
customers' expect ations .
Responsibilities
WHAT OUR DIGITAL SERVICE & ex ANALYSTS ENJOY MOST
" Working collaboratively with Product, Technology, and Research teams to deliver except ional
customer experiences, and to drive business impact.
" Using qualitative a nd quant itative data to generate insights and opportunity areas for further
exploration, and to enable/ prioritize design decisions
" Mapping existing and future state customer experiences t hrough j ourney maps
" Ensuring all projects are documented and implemented as designed
" Conducting cross- functional design workshops across the organization
" Continually advocating for t he value of a design- led way of working
On a given day you'll work in a dynamic office env ironment as an Experience Design subj ect matter
expert. You'll collaborate with program managers, technologists, data teams, and product teams to
bring t he human experience to the forefront. You'll t hrive in t his posit ion if you can work both
independent ly and collaboratively.
Qualifications
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
" Experience: Business Operations Analysis experience: 3 years or more; Telecommunications
and/or experience with technology/software products: 3 years or more
" Education: Bachelor's degree in Business Administration or related field or equivalent
experience
" Technical skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.);
Design software ( i.e., Figma, Adobe Creative Suite, LucidChart)
" Skills: Design thinking, experience design, ability to aAnalyze and synt hesize complex data,
storytelling
" Abilities: Align design init iatives with business goals; design and facil itate workshops;
communicate effectively orally and in writ ing; define key performance indicators/ met rics;
manage mult iple projects simultaneously; document , prepare, and present data-driven
presentations; make decisions and solve problems while workinq under pressure; partner with

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