Program Licensing Specialist

Title: Program Licensing Specialist
Location: Remote
Type: Contract
Job #: 17838 Sales Support & Technology Enablement Specialist
Full Time, CDW Contract Coworker
Are you a motivated professional with a passion for technology and a knack for identifying opportunities to add value? CDW is seeking a dynamic Sales Support & Technology Enablement Specialist to join our team. In this role, you'll support strategic technology initiatives, interface directly with clients, and help drive the growth of our services by recognizing areas where we can deliver more impact. If you thrive at the intersection of customer service, technology, and sales-and enjoy learning in a fast-paced environment-we want to hear from you.
What We're Looking For:

• A strong communicator who builds relationships and can confidently discuss business needs and technical solutions with clients.
• Proven experience supporting sales or technology projects (inside sales, direct sales, customer support, or related roles).
• Someone with a business mindset who can spot opportunities to expand service offerings and drive revenue growth.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, Sales, Information Technology, or related field and 2+ years of experience in IT sales support, product management, or marketing
  OR 6+ years of relevant experience in lieu of a degree.
• Working knowledge of the technology landscape and eagerness to learn new tools and solutions.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); experience with Power BI and Salesforce is a plus.
• Strong analytical and research skills, with the ability to distill insights into clear recommendations.
• Exceptional verbal and written communication skills, with confidence presenting to stakeholders at all levels, including senior leadership.

Take your career to the next level with CDW and help shape the future of how we deliver innovative technology solutions to our customers.

#dice

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented Program Licensing Specialist.

Responsibilities:

• Understand and manage the Red Hat and DevOps Partner Programs
  
  
• Develop trusted partnership with Solution Architects, sales, and PPM to provide a platform for operational efficiencies and process improvements
  
  
• Proactively work with Solution Architects and sales to onboard all new customers to the Red Hat program.
  
  
• Manage customer deployment and provide assistance to customers in navigating around the portal.
  
  
• Act as central point for collecting feedback and managing our strategy for the development or enhancement of our tools, resources, reporting and process improvements to support the Programs
  
  
• Grow Revenue and Gross Profit
  
  
• Seek and implement ways to maximize gross profit opportunities through efficient processes, tools and reporting.
  
  
• Competitive research and analysis to optimize our offerings and competitive strategy.
  
  
• Customer Management Profile and Reporting
  
  
• Sales Cost Analysis and Proposal Tools
  
  
• Contract Management Contact Strategy Automation
  
  
• Pipeline Enhancements and Deal Registration
  
  
• Other operational responsibilities as needed.
  
  
• Proactively work with Solution Architects, Red Hat & DevOps Partners, and sales to renew subscriptions and find opportunities for up sell and cross sell motions.
  
  
• Manage customer renewals and provide assistance to customers in navigating subscriptions as central point for collecting feedback and managing our strategy for the development or enhancement of our tools, resources, reporting and process improvements
  
  
• Manage and navigate renewal process for CDW sellers
  
  
• Work hand in hand with Red Hat teams, DevOps Partners and CDW Presales Team to provide customer support
  
  
• Responsible for reporting on renewal retention and outstanding and/or lost subscriptions
  
  
• Knowledge around Red Hat products and processes to help sellers on renewals

Requirements:

• Associate's degree in Business, Accounting, Finance or equivalent experience
  
  
• Excellent communications skills both written and verbal by using a variety of styles and techniques appropriate to the audience
  
  
• Demonstrated strong analytical and problem-solving skills
  
  
• Ability to develop trusted relationships (internal and external) at all levels in an organization with a proven track record of high satisfaction ratings from internal stakeholders
  
  
• Proven collaboration and teaming skills
  
  
• Understanding/Appreciation of maintaining confidentiality
  
  
• Applicant should demonstrate solid attention to detail and a penchant for learning new processes
  
  
• Ability to learn and stay informed about Red Hat's programs and processes.
  
  
• Strong working knowledge of MS Office applications
  
  
• Ability to balance multiple priorities simultaneously in a fast paced environment and adapt to the changing needs of the business while meeting deadlines
  
  
• Ability to conduct simple product analysis using various onsite tools and resources and is able to breakdown problems into logistical parts
  
  
• Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
  
  
• Applicant must be able to remain in a stationary position 50% or long periods of time
  
  
• Ability and willingness to travel up to 25% or as needed to other CDW locations or client sites
  
  
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
  
  
• Ability to multitask, organize and prioritize.
  
  
• Ability to apply common sense in performing job, understand and follow basic instructions and guidelines, and travel as needed.

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more