Helpdesk Support Technician

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 1 Year(s)
Able to Provide Sponsorship

Skills

Microsoft Windows
Help Desk
Identity Management
Management
Messaging
Microsoft Outlook
Active Directory
Cloud Computing
Customer Service
Database
Documentation
Network
Printers
Recruiting
Remote Access
Service Desk

Job Details

On Site Position; 3-month contract with the possibility of extension

Contract Position Summary

FCDC is seeking a Help Desk Contractor to join our team.

Assign rights to applications.

Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.

Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.

Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.

Deletion and disabling of users.

Regularly scheduled cleanup of accounts.

Remediation of issues related to user accounts.

Management of secondary accounts and privileged access accounts.

Solid technical background with service desk and desktop support

Basic understanding of the operations of the Active Directory.

Basic understanding and operations of Outlook.

Should be able to impact day one of this project.

Basic endpoint deployment knowledge.

Configuration of new device procurements

Deliveries of new procurements

E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment

Basic understanding of and operation of ITSM

Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.

Candidates must provide relevant professional references

Focused, hands-on experience with the skills in the Job Description Required 2 Years

Focused, hands-on experience with the skills in the Job Description Desired 4 Years

Ability to read, analyze, and interpret professional and technical references and procedures. Required

Ability to write reports, business correspondence, and documentation for technical peers. Required

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.