ServiceNow ITOM Developer

RESPONSIBILITIES:
Kforce has a client in Frisco, TX that is seeking a ServiceNow ITOM Developer. The ideal candidate will have over 5years of experience in ServiceNow ITOM implementation, design, and delivery, with hands-on experience in pre-sales and solution activities. The role also requires experience working with financial sector clients, providing tailored solutions that meet their unique business needs. The candidate must hold the ServiceNow Certified System Administrator (CSA) and ITOM Certifications

Key Responsibilities:
* Lead the design, implementation, and customization of ServiceNow ITOM solutions to meet client needs, particularly within the financial sector
* Collaborate with clients to understand business requirements and develop ITOM solutions that streamline customer service operations and enhance the customer experience
* Participate in pre-sales activities, including gathering requirements, proposing solutions, developing estimates, and presenting ServiceNow ITSM capabilities to prospective clients
* Configure and customize ServiceNow ITOM reports and Dashboards to fit client specifications
* Work with cross-functional teams to ensure seamless delivery of ServiceNow ITOM solutions, including project management, development, and testing teams
* Support integrations between ServiceNow ITOM and their party databases
* Provide ongoing support during post-implementation phases, addressing any issues or optimizations needed to improve system performance
* Train and guide clients and internal teams on ServiceNow ITOM best practices, ensuring effective use of the platform
* Stay updated on the latest ServiceNow releases and industry trends, incorporating new features and functionalities to improve ITSM solutions
* Ensure compliance with financial industry regulations and standards when implementing ServiceNow ITOM solutions for clients in the financial sector

REQUIREMENTS:
* ServiceNow Certified System Administrator (CSA) and ITOM Certification
* 5+ years of experience in implementing and designing ServiceNow solutions, with a focus on ITOM (IT Operations Management)
* ServiceNow ITOM certification (e.g., Discovery, Event Management)
* Experience with containerized environments (Kubernetes, Docker)
* Cloud infrastructure monitoring (AWS CloudWatch, Azure Monitor)
* Strong analytical and problem-solving skills
* Excellent communication and documentation skills
* Proven experience in delivering ServiceNow ITOM solutions
* Hands-on experience in pre-sales activities, including client engagement, requirements gathering, solutioning, and proposal development
* Hands-on experience with ITOM tools such as ServiceNow ITOM, BMC, SolarWinds, Nagios, Zabbix, or similar
* Knowledge of ITIL practices and frameworks (certification preferred)
* Familiarity with CMDB, event correlation, service mapping, and monitoring integrations
* Experience with infrastructure (Windows/Linux servers, networks, cloud platforms like AWS, Azure)
* Scripting and automation skills (e.g., PowerShell, Bash, Python)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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