Overview
Skills
Job Details
Job Title: SALESFORCE PRODCUT OWNER
Location: Atlanta, GA NEED ONLY LOCALS-4 days in a week to OFFICE
Duration: Long term
Job Description:
As Technical Product Owner for Salesforce IT team, working hand in hand with stakeholders and
partners throughout the entire Cloud development lifecycle is key, with a focus on requirements and
gathering and storying writing. Along with management of the intake process. The main activities of the
role are:
To define the Product or BAU Backlog and Roadmap for the nominated product(s).
Set a clear vision and Release Plan for the product(s)
Constant prioritization of the Backlog based on customer feedback, market changes and business
priority
Define appropriate product Release Date and Content
Actively manage internal and external partners
Accept or reject the product teams work results at each Sprint Review meeting
Provide regular reporting including product scope, schedule and planning
Works closely with business stakeholders and SMEs to perform analysis including gap analysis on
internal systems and processes as well as integrations
Collaborates with business teams to write user stories and acceptance criteria for new application
features and facilitates backlog prioritization sessions.
Assists with test plan creation and performs testing, as needed.
Key accountabilities and tasks are:
Product Vision and Backlog Management
Working with the product team to provide clear vision, direction and priority of the Product
Backlog
Manage / Provide the Sprint Schedule
Coordinate with project managers and application development managers on projects with
overlapping impact and scope and identifies risks and mitigation strategies
Research system issues and works with the technical team to resolve the problem, document the
troubleshooting steps, and train support team for future incident handling
Act as a liaison between departmental end users and end customers, developers, and consultants
to facilitate the analysis, design, configuration, testing and maintenance of systems.
Customer Satisfaction
Provide the team with clear information on whom the current and potential customers are, as
well as the how, why, when, and with whom they use the product
Establish open lines of communication with customers in order to bridge the relationship between
IT and customers.
Ensure team is developing products that meet or exceed end user expectations
Be on call for urgent issues reported by the business and be the liaison between Business and IT
Product Roadmap
Develop the product roadmap to deliver the agreed product(s) in line with business strategy and
product management
Communicate the roadmap and technology vision with the Team(s)
Provide weekly status updates to management on each product across the platforms
Facilitate knowledge transfer within the team alongside encouraging and mentoring a culture of
knowledge exchange
What You Need
Bachelor s degree in various fields of study are applicable. Computer Science, Engineering,
marketing, project management or equivalent experience
5+ experience in a product owner or equivalent role
Domain knowledge of Sales and Service processes
Exposure to Salesforce services/products
Ability to set and balance priorities efficiently.
Ability to advocate for partners and ensure efficiencies of implementation across departments
Some knowledge of software development lifecycles (SDLC) and activities.
A clear ability to manage a range of different personality types in a facilitative and mature manner
Positive relationship building skills including the ability to relate constructively to all levels of the
organization.
Strong technology background with experience interacting with end users
Experience in design, testing and deployment of systems
Excellent analytical and problem-solving skills
Ability to set priorities and function in a highly dynamic environment
Nice to have
Salesforce Sales cloud or Administrator certification.