Overview
On Site
USD 19.00 - 19.50 per hour
Full Time
Skills
Physical Layer
Help Desk
Operational Excellence
Continuous Improvement
Technical Support
Service Desk
Issue Tracking
Collaboration
Database
Process Improvement
User Experience
Management
Communication
FOCUS
Privacy
Marketing
Job Details
Location: Bloomington, MN
Salary: $19.00 USD Hourly - $19.50 USD Hourly
Description: Our client is currently seeking an L1 Help Desk.
About the Role
As a Help Desk Specialist, you'll be the first point of contact for users seeking technical assistance. You'll provide exceptional support via chat and phone, ensuring timely resolution of issues and a seamless user experience. This role is critical to maintaining operational excellence and driving continuous improvement across IT support services.
Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $19.00 USD Hourly - $19.50 USD Hourly
Description: Our client is currently seeking an L1 Help Desk.
About the Role
As a Help Desk Specialist, you'll be the first point of contact for users seeking technical assistance. You'll provide exceptional support via chat and phone, ensuring timely resolution of issues and a seamless user experience. This role is critical to maintaining operational excellence and driving continuous improvement across IT support services.
Responsibilities
- Serve as the primary point of contact for incoming technical queries and service requests via chat and phone.
- Accurately log and manage all support interactions in the Service Desk ticketing system.
- Troubleshoot and resolve technical issues at the first point of contact whenever possible, escalating only when necessary.
- Take ownership of user issues and drive them to resolution, ensuring timely follow-up and communication.
- Collaborate with cross-functional IT teams to ensure smooth handoffs and resolution of complex issues.
- Contribute to and maintain internal knowledge bases, including Known Error Databases (KEDB), ensuring content is accurate and up to date.
- Identify opportunities for process improvement, automation, and enhanced user experience.
- Manage tickets end-to-end, ensuring SLAs are met and users are informed throughout the process.
- Flexibility to work in a 24/7 shift environment (not required initially).
- Strong verbal and written communication skills.
- A user-first mindset with a focus on delivering high-quality support.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.