Quality Assurance Lead

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 35 week(s)

Skills

QA Testing

Job Details

Job Title: Quality Assurance Lead
Location: Pittsburgh, PA or Cleveland, OH (Hybrid – 3 days onsite per week)
Employment Type: W2 Only – $50-55hr

Overview:
We are hiring a Quality Assurance Lead with a strong background in agile methodologies and automated testing frameworks. This role is ideal for a seasoned QA professional with 5+ years of experience who thrives in fast-paced environments and is passionate about improving testing efficiency and reliability. The successful candidate will play a key role in leading QA efforts across integration projects, driving automation strategies, and collaborating with cross-functional teams to ensure high-quality software delivery within the ServiceNow platform.

Key Responsibilities:

  • Lead daily Agile stand-ups and contribute to sprint planning and retrospectives
  • Manage a backlog of integration testing tasks and ensure timely execution
  • Collaborate with Business Systems Analysts to develop and refine testable user stories
  • Initiate and guide proof-of-concept efforts for new QA tools and approaches
  • Own the QA process, including test planning, execution, and reporting
  • Use automation tools to streamline testing and integrate results into development workflows
  • Partner with engineering leads to ensure comprehensive story coverage and code quality
  • Develop and maintain ATF (Automated Test Framework) scripts alongside development efforts
  • Support the shift from manual testing to automated, documented QA processes

Technical Expertise:

  • ServiceNow platform
  • Automated Test Framework (ATF)
  • JavaScript
  • Digital product release lifecycle
  • DevOps Change Velocity

Core Competencies:

  • Excellent communication and collaboration skills
  • Proven leadership in QA and testing environments
  • Strong analytical and problem-solving abilities
  • Proactive mindset with a focus on continuous improvement
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