Overview
On Site
USD 52.25 - 60.50 per hour
Full Time
Skills
Pivotal
Customer Relationship Management (CRM)
Collaboration
Customer Satisfaction
Continuous Improvement
Sales
Account Management
Technical Support
Information Technology
Loan Origination
Computer Literacy
Documentation
Reporting
Problem Solving
Conflict Resolution
Communication
Management
Onboarding
Training
Customer Facing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Technical Account Manager to join our team in Orem, Utah. In this position, you will play a pivotal role in building strong client relationships, providing technical expertise, and ensuring the seamless delivery of solutions tailored to client needs. This role is ideal for an individual who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.
Responsibilities:
Develop and nurture strong relationships with assigned clients, serving as their primary point of contact for technical and strategic support.
Deliver advanced technical assistance, troubleshoot complex issues, and guide clients in optimizing the use of products or services.
Design and implement account strategies to align client objectives with company offerings, identifying opportunities for growth and enhanced collaboration.
Collaborate with internal teams to resolve escalated technical challenges efficiently, ensuring client satisfaction.
Manage client onboarding processes, overseeing the configuration, implementation, and training phases for new products or services.
Monitor client systems and services to proactively identify potential issues and recommend enhancements.
Prepare and present detailed reports on account performance, usage metrics, and insights to both clients and internal stakeholders.
Advocate for client needs within the organization, driving continuous improvement in products and services.
Identify opportunities for upselling or cross-selling additional solutions to meet evolving client needs.
Requirements
Proven experience in account management or technical support roles within the Information Technology industry.
Strong understanding of SBA 7(a) loans, commercial loans, and loan origination processes.
Proficiency in computer literacy and the ability to work with documentation and reporting tools.
Excellent problem-solving skills with a proactive approach to identifying and resolving issues.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts clearly.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
Familiarity with onboarding processes, including configuration and training for client-facing solutions.
A strategic mindset with the ability to align client goals with company objectives.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Technical Account Manager to join our team in Orem, Utah. In this position, you will play a pivotal role in building strong client relationships, providing technical expertise, and ensuring the seamless delivery of solutions tailored to client needs. This role is ideal for an individual who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.
Responsibilities:
Develop and nurture strong relationships with assigned clients, serving as their primary point of contact for technical and strategic support.
Deliver advanced technical assistance, troubleshoot complex issues, and guide clients in optimizing the use of products or services.
Design and implement account strategies to align client objectives with company offerings, identifying opportunities for growth and enhanced collaboration.
Collaborate with internal teams to resolve escalated technical challenges efficiently, ensuring client satisfaction.
Manage client onboarding processes, overseeing the configuration, implementation, and training phases for new products or services.
Monitor client systems and services to proactively identify potential issues and recommend enhancements.
Prepare and present detailed reports on account performance, usage metrics, and insights to both clients and internal stakeholders.
Advocate for client needs within the organization, driving continuous improvement in products and services.
Identify opportunities for upselling or cross-selling additional solutions to meet evolving client needs.
Requirements
Proven experience in account management or technical support roles within the Information Technology industry.
Strong understanding of SBA 7(a) loans, commercial loans, and loan origination processes.
Proficiency in computer literacy and the ability to work with documentation and reporting tools.
Excellent problem-solving skills with a proactive approach to identifying and resolving issues.
Exceptional communication skills, both verbal and written, with the ability to explain technical concepts clearly.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
Familiarity with onboarding processes, including configuration and training for client-facing solutions.
A strategic mindset with the ability to align client goals with company objectives.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.