Campus Deskside Support

Overview

On Site
$32.14 - $32.14 hr
Full Time
Contract - W2
Contract - Independent
Contract - 2+ mo(s)

Skills

DESKTOP TECHNICIAN
END USER SUPPORT
PC
MAC
TROUBLESHOOTING

Job Details

Russell Tobin is hiring for their direct technology client on a direct basis.

Job Title: Desktop Support Technician
Job Type: Contract (3 Months - Long-Term Potential)
Location: Onsite - Dallas, TX 75234
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Payrate: $25/h on W2

Job Summary
We are seeking a skilled and customer-focused Desktop Support Technician to provide comprehensive end-user support in a fast-paced enterprise environment. This role will support both local and remote users, delivering high-quality technical assistance for hardware, software, and mobile devices. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a service-oriented mindset when working with employees at all levels, including executive leadership.

Key Responsibilities

  • Provide desktop and desk-side technical support for end-user workstations, laptops, mobile devices, peripherals, and printers (PC and Mac).
  • Troubleshoot and resolve hardware and software issues, including operating systems, office applications, and proprietary tools.
  • Deploy new systems as part of device lifecycle management, including imaging, configuration, and setup.
  • Support hardware and software refresh and upgrade initiatives, including OS and application updates.
  • Perform Installs, Moves, Adds, and Changes (IMACs) for hardware and software.
  • Track and maintain accurate asset inventory and deployment documentation.
  • Support VIP and executive-level users, ensuring a high standard of customer service.
  • Assist with remote user support and collaborate with service desk teams as needed.
  • Support audio/visual systems for onsite and remote meeting environments.
  • Educate end users on newly installed equipment and software.
  • Follow established SLAs, KPIs, and best practices to meet service objectives.
  • Maintain accurate documentation to support operational efficiency and reporting.
  • Contribute to improving the stability, reliability, and efficiency of the computing environment.

Required Qualifications
  • Proven experience providing desktop or end-user IT support in an enterprise environment.
  • Strong troubleshooting skills across Windows and macOS platforms.
  • Experience with Microsoft Office / O365 and collaboration tools such as Microsoft Teams.
  • Hands-on experience with asset management and device tracking.
  • Familiarity with encryption tools (e.g., BitLocker or similar).
  • Experience working with IT service desk or ticketing systems (ITIL-aligned preferred).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation, including support for leadership and executive users.
  • Ability to work onsite and in a fast-paced environment with shifting priorities.

Preferred Qualifications
  • Experience with device deployment tools (e.g., Autopilot, MDT, or similar).
  • Familiarity with Dell hardware environments.
  • Experience supporting AV systems and conferencing equipment.
  • Bilingual skills are a plus.
  • Ability to lift and move standard IT equipment as required

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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