Overview
Skills
Job Details
Note: Manager need someone with 5-10 years of experience only
Strategic Transformation Associate
Location: Tysons Corner, VA (4 days onsite)
Duration: 9-12 months
Position Overview:
This is an exciting opportunity to help direct the evolution, scale, and maturity of client ’s Multifamily emerging digital release, business integration, and deployment practices. The Strategic Transformation Associate II will work collaboratively with Product, IT, and business teams to assist in the deployment and operation of our systems; as well as help automate and streamline our systems. The successful candidate will have a demonstrated track record of success building modern, clear, and repeatable processes that drive predictability and frequency.
This role will have a particular focus in customer testing and release readiness, change management, and product adoption to support Multifamily Technology leadership.
This is an exciting opportunity at the right time in client’s history to be part of delivery game-changing features and re-imaging how we work. The successful candidate will inherit a strong foundation in place, but plenty of room to leave your mark.
Our Impact:
You will be working as part of the Program Enablement team within Multifamily Technology. Our team supports digital product teams while driving the overall vision of the program and is primarily responsible for:
• Customer Testing & Experience
• Operational Readiness
• Product Adoption
• Reporting & Change Management
Your Impact:
• Partner with internal and external stakeholders across the Multifamily organization to assist in the testing of our new digital capabilities, specifically in process redesign, legacy application integration and retirement, and product release readiness
• Capture testing feedback and translate to new business requirements for Product teams.
• Conduct in person and virtual trainings for internal and external business users on new software.
• Partner with Product Adoption and Business leadership to develop product rollout plans and training materials.
• Conduct discovery work efforts to define future state visions across Multifamily division
• Assist with monthly or quarterly leadership reporting of technology roadmap progress across Multifamily division.
• Gather metrics on product usage and adoption to derive key insights and support executive reporting.
Qualifications:
• College degree or equivalent
• Typically has 1-3+ years related experience
• Strong business judgement and decision-making skills; ability to identify, prioritize, and articulate business features
• Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audience
• Must present strong organization skills and pay close attention to detail
• Strong time management skills; ability to operate independently with minimal guidance
• Very high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment
• Experience in the primary or secondary mortgage market highly desirable
• Availability for occasional work beyond core business hours or weekends as needed
• Experience using project management software such as Jira or Confluence
• Experience using Microsoft Office products (Excel, Power Point, Visio)
Keys to Success in this Role:
• Exceptional interpersonal and organization skills
• Must be a team player able to work collaboratively
• Excellent verbal and written communication skills