Service Desk Specialist

  • Chattanooga, TN
  • Posted 1 day ago | Updated 4 hours ago

Overview

On Site
Contract - W2

Skills

Service Desk Specialist

Job Details




A health services network in Tennessee is actively seeking a new End User Support / Service Desk Specialist to join their growing team. In this role, the End User Support / Service Desk Specialist will be responsible for providing Tier 1 technical support for internal and external users across hardware, software, applications, telephony, and network systems.


About the Opportunity:



  • Schedule: Flexible shifts, including weekends and holidays

  • Hours: 8am to 5pm (with rotating on-call for Service Desk role)

  • Setting: 24/7/365 support coverage


Responsibilities:



  • Troubleshoot and resolve issues via phone, chat, email, or in-person using ITSM tools

  • Perform manual software installations and ensure change approvals are in place

  • Document and track incidents, requests, and resolutions in compliance with knowledge management standards

  • Act as the first point of contact for technical support, ensuring excellent customer service

  • Escalate issues with clear documentation when necessary

  • Maintain awareness of HIPAA and regulatory compliance in all support activities

  • Continuously improve service delivery and stay updated on IT trends and tools


Qualifications:


  • 1+ year of related IT support experience

  • Associate's Degree in Information Technology and/or a related field

  • Certifications required within 12 months: Support Center Analyst, ITIL Foundation, etc.

  • Working knowledge of Windows OS

  • Proficiency in Microsoft Office

  • Proven analytical and problem-solving abilities

  • Strong communication, organizational, and time management skills

  • Ability to manage multiple tasks in a dynamic, fast-paced environment


Desired Skills:




  • Bachelor's Degree in Information Technology and/or a related field




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