Service Activation & Provisioning Engineer

Job Title: Service Activation & Provisioning Engineer
Location: Denver, CO (4 days a week)

Duration: 12+ Months

Job Summary

We are seeking a highly skilled Service Activation & Provisioning Engineer to support the provisioning and activation of devices within the cable industry, including cable modems, set-top boxes (STB), IP streaming devices, voice activation equipment, ATA, ONU, SONU, and MTA. The ideal candidate will have hands-on experience with provisioning tools and deep expertise in activation workflows within the telecom and broadband space.

Key Responsibilities:

• Device Activation & Provisioning: Support the provisioning and setup of cable modems, STBs, Wi-Fi routers, IP streaming devices, and voice equipment.
• Testing & Execution: Draft test strategies and plans, ensuring test cases are uploaded to Octane with traceability established.
• Defect & Issue Management: Troubleshoot issues during test execution, perform defect triage, and collaborate with development teams to resolve activation failures.
• Coordination & Communication: Work closely with Dev, QA, BA, and Architect teams, facilitating collaboration between onshore and offshore teams.
• Project Management: Participate in daily stand-up and weekly project meetings, ensuring timely progress updates and alignment with project goals.
• QA Reviews: Validate and review test strategy/plans from offshore teams, incorporating feedback from QA leads and project managers.
• Reporting: Publish daily test execution reports, capturing critical test metrics and defect analysis.

Required Skills & Tools:

• Provisioning & Activation Tools:
• Cisco Prime Cable Provisioning
• CSG Biller (Billing & provisioning management)
• Cisco RDU (Regional Distribution Unit)
• TFTP Servers, DHCP Servers, RADIUS Servers
• Splunk (Log monitoring & troubleshooting)
• Postman & SOAP UI (API request testing & debugging)
• Octane & JIRA (Test case management & defect tracking)

Technical Expertise:

• Strong understanding of modem/STB activation flow and cable domain provisioning methodologies.
• Hands-on experience with IP streaming devices, voice activation, and broadband network configuration.
• Knowledge of Agile/Scrum development frameworks.

Preferred Qualifications:

• Experience with large-scale device provisioning projects within a cable or telecom environment.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and stakeholder management skills.
• Ability to coordinate with offshore teams effectively