Servicenow Consultant

Position : ServiceNow Senior Developer (Fulltime)

Location : San Francisco, CA (Onsite)

Job Description

• Primary responsibility will be to participate in the creation of new IT solutions / enhancements to existing solutions from requirement to launch, as part of a cross functional team. You are required to design, develop, test, troubleshoot, sustain, and document software changes for new applications, enhancements, and defects.
• Design, develop, and implement ServiceNow solutions based on business requirements.
• Perform analysis, design, and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements.
• Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product.
• Customize and configure ServiceNow modules, workflows, forms, and scripts to meet business needs.
• Develop integrations between ServiceNow and other systems, ensuring seamless data flow and process automation.
• Design and implement ServiceNow UI policies, data policies, and access controls to ensure data integrity and security.
• Troubleshoot variety of complex software problems
• Provide timely status updates and proactive communications on issues to the stakeholders.
• Able to interface with internal and external stake holders regarding ServiceNow platform/software issues.
• Contribute as part of teams put together to meet overall organization initiatives/objectives.
• Have the ability and willingness to acquire in-depth understanding of domain and Business Process (beyond software) and apply that knowledge to develop solutions and to deliver enhancements/ fixes for customer requirements.
• Collaborate with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
• Provide technical guidance and mentorship to junior developers, assisting them in their professional growth and development.
• Stay up to date with the latest ServiceNow features, functionalities, and best practices, and propose innovative solutions to improve the platform.

Roles & Responsibilities

• Including experience with the Service Catalog module and creating custom applications.
• Experience creating request forms, developing integration with external systems, implementing security (including Access Control Lists), and enhancing the user interface to provide a custom look and feel.
• Ability to implement moderate to complex custom widgets and backend scripting.
• Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI ages, Script Includes, Access Control Lists, complex workflows and solution migration to higher environment.
• Experience in developing ServiceNow integrations using APIs, web services, and data imports/exports.
• Experience in Workflows, SLAs, Import Sets and Update Sets.
• Experience in creation of Record Producers and Catalogue Items using Variables, Variable Sets.
• Working knowledge to schedule jobs, events, and triggers to manage business needs.
• Experience in creating transform maps and Import sets for uploading the bulk data through sheets.
• Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
• Must have experience in Service Now Custom Development.
• Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
• Excellent analytical skills, methodical problem-solving skills and troubleshooting skills.
• Self-motivated and willing to learn new skills and technologies as needed.
• Ability to meet objectives, goals, and deadlines with minimal supervision.
• Self-motivated individual, Flexible, Adaptable. Optimistic, Self-aware, Open to change
• Work mostly with minimal supervision Assertive, resilient and welcomes change and navigates through adversity.
• Shows moral courage, openness, and honesty in all dealings.
• Engages interest and participation of others and has a collaborative approach to working with others.
• Training skills, to able to understand project implementation and train business users.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• ServiceNow certifications, such as Certified Application Developer (CAD) or Certified System Administrator (CSA), are preferred.

Rahul Bharati

Sr. Consultant (Recruitment Wing) | Consulting & Technology

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