Overview
On Site
Contract - Independent
Skills
Performance Management
Project Management
Preventive Maintenance
Help Desk
Attention To Detail
Documentation
Break/Fix
Onboarding
Hardware Installation
Audiovisual
Management
Customer Service
Microsoft Office
Microsoft Windows
Adobe
Active Directory
Cloud Computing
Microsoft Azure
CompTIA
Communication
Conflict Resolution
Problem Solving
Analytical Skill
Privacy
Marketing
Job Details
Location: Austin, TX
Description:
Position: Helpdesk Support
Location: Austin, TX, 78701
Duration: 3 months contract then hired permanently (Temp-to-Hire)
Shift: 8:00 AM - 5:00 PM (Monday to Friday)
About the Role
As a Helpdesk Support Specialist, you will provide front-line technical assistance to internal users, ensuring timely resolution of IT-related issues. You'll handle inbound calls and emails, diagnose problems, and deliver solutions while maintaining exceptional customer service standards. This role requires strong troubleshooting skills, attention to detail, and the ability to communicate effectively across varying levels of technical proficiency.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Skills
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description:
Position: Helpdesk Support
Location: Austin, TX, 78701
Duration: 3 months contract then hired permanently (Temp-to-Hire)
Shift: 8:00 AM - 5:00 PM (Monday to Friday)
About the Role
As a Helpdesk Support Specialist, you will provide front-line technical assistance to internal users, ensuring timely resolution of IT-related issues. You'll handle inbound calls and emails, diagnose problems, and deliver solutions while maintaining exceptional customer service standards. This role requires strong troubleshooting skills, attention to detail, and the ability to communicate effectively across varying levels of technical proficiency.
Responsibilities
- Respond to inbound support requests via phone and email, ensuring accurate documentation of all interactions.
- Perform basic troubleshooting, including password resets, printer configurations, and break/fix instructions.
- Update website content as needed.
- Support onboarding activities, including account creation and hardware configuration.
- Provide assistance for audio/video equipment in conference rooms.
- Execute documented solutions for more complex configurations.
- Escalate unresolved issues and communicate recurring trends to management.
Minimum Qualifications
- 3+ years delivering superior customer service across multiple channels (phone, email, in-person).
- 2+ years supporting users with varying levels of technical proficiency.
- 2+ years experience troubleshooting computers and software (Microsoft Office Suite, Windows 10, Adobe products).
- 1+ year experience with Active Directory.
- 1+ year experience with cloud platforms (e.g., Microsoft Azure).
Preferred Qualifications
- Strong desire for career growth within the organization.
- Certifications highly preferred: CompTIA A+, CompTIA ITF+, or equivalent.
Skills
- Excellent communication skills (written and verbal).
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaboratively in a fast-paced environment.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.