Support Engineer for Device Intelligence Mobile SDK

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

iOS and Android

Job Details

Support Engineer for Device Intelligence Mobile SDK
Location: San Jose ,CA

Our client is an international team that includes experts in device identification, device intelligence, fraud detection, real time systems, Software as a Service (SaaS) applications, machine learning, and data analytics. They are an Agile engineering team using concepts such as Scrum, Continuous Integration, self-organizing teams, and Continuous Improvement. Their Customer Support Team is an international team that utilizes their SaaS, passive services monitoring and enterprise software experience to enhance their technical customer relationships.
About the Position Our client is looking for an enthusiastic and fast learning Support Engineer to engage with both their Customer Support and Engineering teams to provide a highly technical customer support experience for their customers. Their "Device Intelligence team develops and maintains an iPhone and Android SDK that their customers integrate into their mobile device applications to provide device identification and fraud detection capabilities in real time. The candidate should have some experience with developing apps on these platforms to be able to assist customers with queries and problems they encounter with the integration. While this is primarily a customer support role, it will also require significant engineering aspects for activities like developing sample apps, or sample code, debugging customer issues, understanding the SDK code and applying that knowledge to solving customer issues.
Personal Skills
Clear and articulate communicator of technical issues
Great customer facing skills, both phone and email
Team player who works effectively with others
Detail-oriented and desire to learn/research/understand
Ability to work with geographically dispersed teams
Ability to accept criticism and provide feedback (including code reviews)
Required Technical Skills
Providing guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online
Some experience in mobile app development on both iOS and Android
Ability to use tools like Git, Atlassian Jira and Confluence, Android Studio and X-Code
Bonus Technical Skills
Experience with declarative UI frameworks like Swift-UI, Jetpack Compose, Flutter, and React
Experience with online-fraud issues
Debugging website issues, checking

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.