Service & Product Design Manager Location: Charlotte, NC onsite 4 days (Mon-Thurs)

Hi,

Please find the requirement below, If you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you

• Job Title: Service & Product Design Manager
• Location: Charlotte, NC onsite 4 days (Mon-Thurs)
• Duration: 6-month contract-to-hire (potential to extend to 12 months)

JOB DESCRIPTION

• We are hiring a Service & Product Design Manager to lead design efforts across a suite of complex tools. These tools power the backbone of our food operations, ranging from purchasing, planning & recipe standardization to vendor integration & order management.

• Design is a new capability we are building within this group. We re looking for someone with experience spanning from Service Design to Product Design, equally comfortable thinking in & mapping different systems for dependencies & more importantly, able to translate them into actual UX / UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs- to - be - done & how they impact operations. You will work with your peers to define user experiences that are as functional as they are thoughtful.

• This is a hybrid role that requires both strategic thinking & hands-on tactical execution for delivery. You ll lead discovery, co - create future - state journeys for collaboration, & create intuitive UI solutions that meet real-world operational needs all while collaborating closely with Product, Engineering, & Business stakeholders.

RESPONSIBILITIES

• Lead end - to - end Service Design ( 20 to 30% ) to Product Design (70% to 80%) efforts across our suite of products.
• Guide ecosystem - level mapping, current - state & future - state journey design, & create UX / UI designs that helps users accomplish their tasks.
• Identify system dependencies, data flows, & user pain points.
• Translate research & operational insights into lo - fi user journeys & ultimately, intuitive product experiences.
• Collaborate with internal operators, subject matter experts, & users to deeply understand pain points & workflows.
• Work closely with Product & Engineering to align on problems-to-solve, & features to design for, that meets user & business needs.
• Provide direct coaching & mentorship to 1 3 designers, & foster design excellence through feedback & critique.
• Facilitate workshops with cross-functional teams to drive alignment.
• Translate high - level service designs into hands - on UI work in Figma.
• Document & communicate design decisions clearly & persuasively to stakeholders.

YOU WILL THRIVE HERE IF YOU:

• Are energized by operational complexity & motivated to create clarity through design.
• Can move seamlessly between strategic systems thinking & hands-on design execution.
• Take a human - centered approach to solving business & technical problems.
• Balance delivery with long-term vision & can adapt as product needs evolve.
• Are collaborative, curious, & care about the impact of your work on real people.

QUALIFICATIONS

• 8+ years of experience in , UX, or Service Design, with at least 1 2 years in a design leadership or management role.
• Track record of working in or designing for operations-heavy environments ( e.g., supply chain, inventory, food tech, logistics ).
• Strong product thinking comfortable navigating between user needs, business logic, & system architecture.
• Experience leading design efforts on enterprise platforms or SaaS products with complex workflows.
• Proficiency in Figma & service design toolkits ( journey mapping, blueprints, etc. ).
• Ability to lead user research, including field observations, stakeholder interviews, & usability testing.
• Experience facilitating design reviews, retros, & collaborative workshops.
• Familiarity with complex ERP or Enterprise SaaS tools is a strong plus.

Bonus:

Experience coaching designers or contributing to team structure & design process.

Thanks,
Neeraj
It Resource Manager
Pioneer IT Systems
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