IT Support Analyst

The Desktop Support Technician will provide technical assistance and support for hardware, software, and network-related issues across the organization. This role requires strong troubleshooting skills, experience with Active Directory and device management tools, and a commitment to delivering exceptional customer service. The ideal candidate will be comfortable working in fast-paced environments and handling multiple priorities.

Key Responsibilities

• Diagnose and resolve hardware, software, and mobile device issues for end users.
• Perform workstation imaging and configuration using SCCM and Intune for Windows devices.
• Manage mobile device enrollment and compliance through MDM solutions.
• Administer user accounts, permissions, and group policies in Active Directory.
• Provide basic network support, including IP addressing, VLAN configuration, and connectivity troubleshooting.
• Assist with deployment and setup of desktops, laptops, and peripherals, ensuring proper cable management and ergonomic standards.
• Document incidents, resolutions, and processes in the IT ticketing system.
• Collaborate with other IT teams to ensure smooth rollouts and system upgrades.
• Maintain a strong focus on customer service, ensuring clear communication and timely resolution of issues.

Required Skills & Qualifications

• Proficiency in troubleshooting hardware, software, and mobile devices.
• Hands-on experience with Active Directory administration.
• Knowledge of SCCM and Intune for PC imaging and mobile device management.
• Basic understanding of networking concepts (IP addressing, VLANs, DNS, DHCP).
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to manage time effectively and prioritize multiple tasks.

Preferred Qualifications

• Experience with Windows 11 deployments and upgrades.
• Familiarity with ticketing systems (ServiceNow, Jira, or similar).
• Certifications such as CompTIA A+, Microsoft MD-100/MD-101, or similar.

Job Type & Location
This is a Contract position based out of Green Bay, WI.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Nov 29, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.