Application Support Engineer / DevOps SRE (Level 2 Production Support)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our Challenge:

We are seeking a dedicated and skilled Application Support Engineer / DevOps SRE (Level 2) to join our production support team. The ideal candidate will be responsible for ensuring the stability, performance, and reliability of our critical applications and infrastructure in a fast-paced environment. This role requires expertise in application monitoring, incident management, and collaborative problem-solving, with a focus on leveraging tools such as AppDynamics, Dynatrace, and Splunk to maintain optimal system health.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $95K-$105K/year & benefits (see below).

Responsibilities:

• Provide Level 2 support for production systems, troubleshooting complex issues related to application performance, availability, and security.
• Use monitoring and APM tools (AppDynamics, Dynatrace) to proactively identify performance bottlenecks and system anomalies.
• Analyze logs and metrics using Splunk for root cause analysis and incident resolution.
• Collaborate with development, infrastructure, and QA teams to diagnose issues and implement effective solutions.
• Participate in on-call rotations, providing 24/7 support as needed to ensure high system availability.
• Implement and maintain operational runbooks, automation scripts, and monitoring dashboards.
• Assist in deploying updates, patches, and configuration changes to production environments following best practices.
• Participate in post-incident reviews, documenting findings and implementing preventive measures.
• Continuously improve system reliability, scalability, and monitoring strategies.
• Contribute to SRE best practices, including capacity planning, disaster recovery, and incident management processes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8+ years of proven experience in application support, DevOps, or SRE roles, preferably in financial services or enterprise environments.
• Strong knowledge of application performance monitoring tools: AppDynamics, Dynatrace.
• Experience with log analysis using Splunk or similar SIEM tools.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and infrastructure automation (Terraform, Ansible) is a plus.
• Proficiency in scripting and automation (Python, Bash, PowerShell).
• Solid understanding of networking, operating systems (Linux/Windows), and database concepts.
• Excellent troubleshooting skills and attention to detail.
• Ability to prioritize and manage multiple incidents effectively.

Preferred, but not required:

• Relevant certifications such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator, or Splunk certifications.
• Experience working within Agile/Scrum environments.
• Knowledge of security best practices and compliance standards.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.