Help Desk Support / Desktop Support

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Able to Provide Sponsorship

Skills

Windows11
Microsoft 365
Apple & Android mobile phone support
Microsoft End Point Configuration Manager
Cherwell Ticketing
Scripting
Automation
Microsoft Teams

Job Details

Project Details:

Help desk capabilities with 2-5 years of experience in Help Desk environment. Candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.

Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Ensure that candidates are willing to work on-site bi-weekly.

Top Skills & Years of Experience:

  • Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.

Nice to Have:

  • Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager

Others:

Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.

On-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.