Overview
On Site
USD 62,000.00 - 85,000.00 per year
Full Time
Skills
Technical Support
Impact Analysis
Information Assurance
Information Architecture
Project Delivery
Operational Efficiency
NATURAL
Training
Process Improvement
Customer Satisfaction
Quality Improvement
Network
Laptop
Printers
Microsoft Windows
Microsoft Office
Management
Active Directory
Issue Tracking
Educate
IT Security
Collaboration
Inventory
Computer Hardware
CompTIA
Network+
Zendesk
ServiceNow
Computer Networking
DNS
Dragon NaturallySpeaking
DHCP
Virtual Private Network
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources
Job Details
Duration: FTE
Location: IA-Des Moines, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.
Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Diagnose and resolve hardware, software, network, and system issues
Install, configure, and maintain desktop and laptop computers, printers, phones, and other peripherals
Provide support for Microsoft Windows, Office 365, and other commonly used applications
Manage user accounts, passwords, and permissions in Active Directory and other systems
Track and document issues using a ticketing system; escalate unresolved issues to higher-level support
Educate users on best practices for IT security, software usage, and general troubleshooting
Collaborate with other IT team members on projects and larger technical initiatives
Maintain inventory of hardware and software assets
Qualifications:
CompTIA A+, Network+, or similar certification
Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk)
Familiarity with basic networking concepts (DNS, DHCP, VPN)
Experience in an enterprise or multi-user environment
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: IA-Des Moines, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.
Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Diagnose and resolve hardware, software, network, and system issues
Install, configure, and maintain desktop and laptop computers, printers, phones, and other peripherals
Provide support for Microsoft Windows, Office 365, and other commonly used applications
Manage user accounts, passwords, and permissions in Active Directory and other systems
Track and document issues using a ticketing system; escalate unresolved issues to higher-level support
Educate users on best practices for IT security, software usage, and general troubleshooting
Collaborate with other IT team members on projects and larger technical initiatives
Maintain inventory of hardware and software assets
Qualifications:
CompTIA A+, Network+, or similar certification
Experience with ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk)
Familiarity with basic networking concepts (DNS, DHCP, VPN)
Experience in an enterprise or multi-user environment
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.