Overview
USD 25.00 - 30.00 per hour
Full Time
Skills
Attention To Detail
Tier 1
Management Reporting
Service Delivery
Management
Training
Salesforce.com
User Guides
Documentation
Application Support
Customer Service
Service Desk
Technical Support
Bilingual
French
English
Communication
Multitasking
Remote Support
Job Details
Description
Job Title: Tier 1 Application Support Specialist - Salesforce Platform
Location: New Brunswick
Reports To: Support Supervisor
Position Summary:
TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.
Key Responsibilities:
Salesforce Support & Bilingual French and English
Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
- Troubleshoot user issues, perform basic configurations, and escalate complex problems as needed.
- Monitor and respond to support chat inquiries related to Salesforce usage.
- Ticket & Appointment Management
Manage incoming support tickets, ensuring accurate documentation and timely resolution.
- Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
Work closely with the support team and supervisor to share insights and improve support processes.
- Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
Assist in training staff on Salesforce functionality and best practices.
- Contribute to the development and maintenance of user guides and support documentation.
Skills
saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service
Top Skills Details
saleforce,Service desk,Technical support, Bilingual French and English (written and oral)
Additional Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, service-driven environment.
Familiarity with ticketing systems and remote support tools.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fredericton, NB.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Workplace Type
This is a fully remote position.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title: Tier 1 Application Support Specialist - Salesforce Platform
Location: New Brunswick
Reports To: Support Supervisor
Position Summary:
TEKsystems Client is seeking a detail-oriented and customer-focused Tier 1 Support Specialist to provide frontline technical support for staff using the Salesforce platform. This role is critical in helping employees across the department effectively use Salesforce to deliver essential social services to New Brunswickers.
Key Responsibilities:
Salesforce Support & Bilingual French and English
Provide Tier 1 technical assistance to staff using Salesforce for case management, reporting, and service delivery.
- Troubleshoot user issues, perform basic configurations, and escalate complex problems as needed.
- Monitor and respond to support chat inquiries related to Salesforce usage.
- Ticket & Appointment Management
Manage incoming support tickets, ensuring accurate documentation and timely resolution.
- Coordinate and schedule appointments with users for one-on-one support or walkthroughs.
Work closely with the support team and supervisor to share insights and improve support processes.
- Attend team huddles to stay informed about new Salesforce features and departmental enhancements.
Assist in training staff on Salesforce functionality and best practices.
- Contribute to the development and maintenance of user guides and support documentation.
Skills
saleforce, Service desk, Technical support, Application support, Support, Troubleshooting, Customer service
Top Skills Details
saleforce,Service desk,Technical support, Bilingual French and English (written and oral)
Additional Skills & Qualifications
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, service-driven environment.
Familiarity with ticketing systems and remote support tools.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Fredericton, NB.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Workplace Type
This is a fully remote position.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.