ServiceNow CSM Architect - REMOTE

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

ServiceNow
ServiceNowCSM
Customer Service Management
Case Management
Agent Workspace
Virtual Agent
Advanced Work Assignment
Knowledge Management
Community and Engagement Channels
ITSM
ITOM
FSM
ITIL
JavaScript
Glide
REST API
SOAP API

Job Details

*NOTE: REMOTE - CSM expert - ServiceNow

*NOTE: REMOTE - CSM expert - ServiceNow

*NOTE: REMOTE - CSM expert - ServiceNow

Position: ServiceNow CSM Architect

Duration: 12+ Months contract

Location: REMOTE

Job Description:

  • The ideal candidate should be a true expert in ServiceNow CSM, ideally with experience across project leadership, solutioning, and architecture.
  • Look for ServiceNow Architect, but with deep, hands-on expertise in CSM.
  • Certifications (ServiceNow Certified Technical Architect, CSM Implementation Specialist, etc.)
  • Strong client-facing, advisory, and leadership capabilities are a must.

Required Skills & Qualifications:

  • 8+ years of ServiceNow experience, with 3+ years focused on Customer Service Management (CSM).

  • Strong experience in designing and implementing CSM modules such as:

    • Case Management

    • Agent Workspace

    • Virtual Agent

    • Advanced Work Assignment

    • Knowledge Management

    • Community and Engagement Channels

  • Experience with ServiceNow platform architecture, scripting (JavaScript, Glide), integrations (REST/SOAP APIs).

  • Hands-on experience with ITSM, ITOM, or FSM is a plus.

  • Familiarity with ITIL and ITSM best practices.

  • ServiceNow certifications preferred:

    • Certified System Administrator (CSA)

    • CSM Implementation Specialist

    • Certified Application Developer

    • Architect certifications (preferred)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.