Tier III Installation Support

Title: Tier III Installation Support
Location: Remote
Duration: 6 Month Contract

Job Description:
Hardware and Installation support.
Provide remote configuration and troubleshooting escalations for a variety of End-User focused products including proprietary software, networks, access control, audio/video, alarm, and other technologies.
Participate in regular creation of training and troubleshooting documentation to assist same-tier and lower-tier technicians.
Assist in executing training of other technicians as needed.

Provide remote assistance to on-site technicians with the installation of the entire technology suite provided to thousands of different franchise locations nationally and globally
Troubleshoot installation of routers, switches, cat5e infrastructure, rj45a and keystone jacks, CCTV Cameras, alarm systems, and other
Assist in the training of international security vendors as requested.