Help Desk Technician

This is an onsite Help Desk Technician role based in Phoenix, AZ with a tight-knit IT team that supports a growing local organization. You'll handle day-to-day technical support, troubleshoot hardware/software issues, and keep systems running smoothly for internal users. Great opportunity for someone looking to grow toward systems administration.
You'll be the go to person for keeping the office productive and supported, working closely with users across multiple departments. The team culture is friendly, collaborative, and very hands on. You'll have real ownership over issues instead of being stuck in a call center environment. If you are looking for a position where you can build your technical foundation, get exposure to Azure AD/M365, and grow your IT career, this is it.

Required Skills & Experience

• 1-3+ years of Help Desk or IT Support experience
• Strong troubleshooting across Windows OS, M365, and common business apps
• Experience with ticketing systems and remote support tools
• Ability to configure and deploy laptops, desktops, printers, and mobile devices
• Excellent communication with non-technical users
• Ability to work onsite in Phoenix 5 days a week

Desired Skills & Experience

• CompTIA A+ or Security+
• Exposure to Azure AD, Intune, or basic scripting (PowerShell)
• Experience supporting small IT projects

What You Will Be Doing
Tech Breakdown

• 40% Windows 10/11 support
• 25% Microsoft 365 / Azure AD
• 20% Hardware (laptops, desktops, peripherals)
• 10% Networking fundamentals (DNS, DHCP, VPN)
• 5% Ticketing systems (Jira, ServiceNow, Zendesk)

Daily Responsibilities

• 100% Hands On

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.