Cloud Marketplaces Global Operations Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Cloud Marketplaces Global Operations Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA or San Francisco, CA .

Our client is growing and scaling its Marketplaces program with Cloud Tech Partners such as Microsoft and AWS. You will collaborate cross functionally from sales to back operations to increase Marketplace bookings and streamline quote to cash processes

Responsibilities :

• Oversee the operational management and support of cloud marketplace programs, maintaining service levels and performance metrics: including private offers, transactable listings, and subscription management
• Plan and manage migration of private offers to new private offers leveraging new billing features
• Engage with Credit Team to monitor Azure Marketplace private offers and request new private offers as needed
• Monitor and manage new countries available on Marketplace, collaborate with indirect tax team for approval on new country expansion
• Update job aids with pre-sales consultants, Deal Desk analysts, Sales, Sales Helpdesk. Plan and migrate job aids from slide decks to Wiki Business Analysis/Process Improvement
• Develop expertise on AWS and Microsoft Cloud Marketplace for growth. Evaluate how Marketplaces procurement can progress deals
• Marketplace integration - Identify key contracting uses cases at Adobe and determine how to contract and book via AWS and Microsoft Marketplace, also include billing integration, and fulfillment processes
• Lead cross-functional initiatives to improve Marketplace quote to cash process between Adobe's financial system and AWS/Microsoft platform, reduce friction, and accelerate revenue conversion Product Management
• Become familiar with private offer operation on AWS Marketplace and Microsoft Azure Marketplace
• Learn and become a specialist on Adobe's Marketplace program, including familiarity with product catalog, eligibility guidelines and approval workflows
• Track progress and follow up to completion of product listings on Cloud Marketplaces
• Collaborate regularly with pre-sales consultants, partner managers, deal desk analysts, deal desk operations, legal, tax, credit for ongoing process improvement and new Marketplace feature rollout
• Partner with Cloud Tech enablement team to ensure key internal teams are updated on new program guidelines and processes

Required Skills :

• Bachelor's degree or equivalent work experience in a related field.
• Experience in RevOps, Deal Desk, Sales Operations or Finance within a B2B SaaS environment
• Data analysis and reporting
• Process optimization and improvement
• Flexible to variations of projects that may come up

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.