Application Support Lead

Job Title: Senior AMS Support Lead Talend / PostgreSQL / Snowflake

Location: Texas, USA
Employment Type: Full-time
Experience Level: 10+ Years
Domain: Banking & Financial Services

Role Overview

We are seeking a highly skilled Senior AMS (Application Managed Services) Support Lead with strong expertise in Talend, PostgreSQL, and Snowflake to lead production support for mission-critical banking applications. The ideal candidate will be technically hands-on, capable of troubleshooting complex issues, leading war rooms during critical incidents, ensuring SLA compliance, and providing strategic direction to the support team.

Key Responsibilities

Incident & Problem Management

• Lead high-priority incident resolution (P1/P2) and drive war room discussions to closure.
• Perform root cause analysis and implement preventive measures to reduce recurrence.
• Ensure timely communication and status updates to stakeholders during outages.

Technical Leadership

• Provide thought leadership in optimizing Talend ETL jobs, PostgreSQL database queries, and Snowflake pipelines.
• Guide the team in adopting best practices for data integration, performance tuning, and platform stability.
• Stay abreast of emerging technologies relevant to data engineering and AMS operations.

Operational Excellence & SLA Adherence

• Oversee daily monitoring, job execution, and strict adherence to SLAs for incident resolution, service requests, and batch processing.
• Track SLA performance metrics, identify breaches or risks, and implement corrective actions.
• Maintain real-time dashboards and reports for SLA compliance and operational KPIs.
• Create and maintain operational runbooks, troubleshooting guides, and knowledge base articles.
• Drive automation initiatives to improve support efficiency and reduce manual interventions.

Stakeholder Management

• Liaise with business teams, application owners, and infrastructure teams for seamless issue resolution.
• Provide regular reports on system health, incident trends, SLA adherence, and improvement actions.

Governance & Compliance

• Ensure adherence to security, audit, and compliance requirements in a banking environment.
• Maintain operational readiness for DR (Disaster Recovery) and BCP (Business Continuity Planning) activities.

Required Skills & Experience

• Technical Expertise:
  • Strong hands-on experience with Talend ETL (development and support).
  • Proficiency in PostgreSQL (query optimization, indexing, performance tuning).
  • Solid understanding of Snowflake architecture, pipelines, and query performance best practices.
• Leadership Skills:
  • Proven ability to lead cross-functional war rooms during high-pressure incidents.
  • Strong mentorship and team leadership skills with the ability to inspire and guide support teams.
• Banking Domain Knowledge:
  • Prior experience supporting banking and financial applications, including understanding of regulatory and compliance requirements.
• SLA Management:
  • Strong background in SLA tracking, reporting, and enforcement in AMS environments.
• Soft Skills:
  • Excellent problem-solving, decision-making, and communication skills.
  • Strong stakeholder management capabilities in a global environment.

Qualifications

• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• ITIL certification preferred.
• 10+ years of IT experience with at least 5 years in AMS leadership roles.