Eligibility Associate Representative

Immediate need for a talented Eligibility Associate Representative. This is a 04+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-76555

Pay Range: $18 - $18.80/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Inbound calls from current customers seeking support to change to another Client Medicare product.
• Place outbound calls to customer to cross talk into another Client Medicare product.
• Maintain detailed knowledge of all products and procedures.
• Responds to all customers in a professional and courteous manner.
• Participates in meeting and/or committees as needed.
• Maintain active license and appointment in all Client Medicare markets.
• Value all aspects of diversity.
• Exercise strict confidentiality in all matters.

Key Requirements and Technology Experience:

• Key Skills: Minimum 1 year of experience working in a high volume call center environment.
• Insurance sales, Medicare Advantage preferred.
• Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer.
• Adaptable, flexible, and ability to manage through change.
• Goal oriented and personally accountable; resourceful and self-directed.
• Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment.
• Excellent listening and interpersonal communication skills.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Able to offer options and educate callers when appropriate.
• Minimum 1 year of experience working in a high volume call center environment.
• Insurance sales, Medicare Advantage preferred.
• Accurate data entry skills and attention to detail.
• Experience analyzing and solving customer problems required.
• Excellent verbal and written communication skills.
• Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer.
• Proven ability to work independently as well as a productive member of a team.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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