Desktop Support (CITRIX)

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)

Skills

Citrix

Job Details

Job Title: Desktop Support (CITRIX)

Duration: 12+ Months (Contract)

Location: Sanford, NC

Interview Mode: Webcam Interview Only

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at Century Center and other Raleigh ** Travel Required

This person is required to sit on-site.

Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced.

Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, GP, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

Please fill out the required skill sheet below: (As per client requirement kindly fill it completely.)

Required/Desired Skills

Years of Experience

The client's Name where used

Your role in the project(s) and a detailed description of your involvement

(State client look first at your skill sheet so kindly describe 2 to 4 lines about a particular skill)

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.

Installing and imaging new computers and loading of appropriate software for customers.

Installing local and network printers and other peripherals and configuration of same.

Migrating data and user profiles.

Documenting process and procedures related to technical field support activities

Demonstrates knowledge and a working experience with ServiceNow call tracking system

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at Century Center and other Sanford, NC ** Travel Required

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Desktop Support Specialist (CITRIX)1CitrixN/AC2C,W2United States
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