Overview
On Site
USD 22.16 - 25.66 per hour
Contract - W2
Contract - Independent
Skills
Tier 1
Tier 2
Technical Support
Management
Computer Hardware
Onboarding
Recovery
Mobile Device Support
Standard Operating Procedure
Service Delivery
Collaboration
Regulatory Compliance
Remote Support
Microsoft Windows
Problem Solving
Conflict Resolution
Microsoft Office
Slack
JIRA
Confluence
Hardware Management
Communication
Mobile Device Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide comprehensive IT support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees. This is a long-term contract position offering the opportunity to contribute to various IT projects while maintaining a high level of service.
Responsibilities:
Deliver Tier 1 to Tier 2.5 technical support for desktop systems, ensuring timely resolution of issues.
Troubleshoot and resolve problems related to GSuite, Windows OS, and other software applications.
Manage ticketing systems to track and prioritize IT requests effectively.
Perform hardware refreshes, replacements, and maintenance to support operational needs.
Facilitate onboarding and offboarding processes, including equipment setup and recovery.
Support lab and office IT environments by addressing specialized technical requirements.
Participate in IT-related projects, contributing to planning and execution.
Provide mobile device support and troubleshoot connectivity issues.
Document processes and maintain standard operating procedures for consistent service delivery.
Collaborate with teams to improve IT systems and ensure security compliance.
Requirements
Minimum of 3-5 years of experience in desktop support and technical troubleshooting.
Proficiency in GSuite and Windows OS support, including advanced problem-solving skills.
Familiarity with Office 365, Zoom, Slack, and other collaborative tools.
Experience with ticketing systems such as Jira or Confluence.
Knowledge of hardware maintenance, imaging, and replacement processes.
Ability to work effectively in both office and lab IT environments.
Strong communication skills and a customer-focused approach to support.
Understanding of mobile device management and related technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide comprehensive IT support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees. This is a long-term contract position offering the opportunity to contribute to various IT projects while maintaining a high level of service.
Responsibilities:
Deliver Tier 1 to Tier 2.5 technical support for desktop systems, ensuring timely resolution of issues.
Troubleshoot and resolve problems related to GSuite, Windows OS, and other software applications.
Manage ticketing systems to track and prioritize IT requests effectively.
Perform hardware refreshes, replacements, and maintenance to support operational needs.
Facilitate onboarding and offboarding processes, including equipment setup and recovery.
Support lab and office IT environments by addressing specialized technical requirements.
Participate in IT-related projects, contributing to planning and execution.
Provide mobile device support and troubleshoot connectivity issues.
Document processes and maintain standard operating procedures for consistent service delivery.
Collaborate with teams to improve IT systems and ensure security compliance.
Requirements
Minimum of 3-5 years of experience in desktop support and technical troubleshooting.
Proficiency in GSuite and Windows OS support, including advanced problem-solving skills.
Familiarity with Office 365, Zoom, Slack, and other collaborative tools.
Experience with ticketing systems such as Jira or Confluence.
Knowledge of hardware maintenance, imaging, and replacement processes.
Ability to work effectively in both office and lab IT environments.
Strong communication skills and a customer-focused approach to support.
Understanding of mobile device management and related technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.