Director of Business Operations Payments

  • Highland, UT
  • Posted 12 hours ago | Updated 12 hours ago

Overview

On Site
Hybrid
$125,000 - $155,000
Full Time

Skills

Billing
Business Operations
Enterprise Resource Planning
Financial Management
Leadership
Microsoft Access
Microsoft Power BI
Payments
Process Improvement
Reporting
SQL
Sales
Payment Processing
Operational Excellence

Job Details

Title: Director of Business Operations Payments
Location: American Fork, UT (84003) / Onsite (hybrid optional after initial onboarding)
Employment Type: Full-Time Direct Hire (No C2C or sponsorship available)

Job Description:
Talent Groups is seeking an experienced Director of Business Operations Payments. Our client is a leading provider of cloud-based ERP and payments solutions for local governments and special districts, trusted by over 3,000 municipalities to improve financial management, payroll, and utility billing.

The Director of Business Operations is a high-profile role responsible for leading the Payments team, capturing and formalizing institutional knowledge, and implementing processes and procedures to scale operations. This is an exciting opportunity to drive growth in a dynamic, high-demand payments business, set key metrics, and provide leadership within a small, close-knit team environment.

Key Responsibilities

  • Lead and manage the Payments team, fostering a collaborative, family-style culture.
  • Capture institutional knowledge from the outgoing Founder and document processes, procedures, and customer insights.
  • Oversee operational excellence for electronic payment acceptance and merchant services.
  • Manage payments reporting and conduct analysis to support profitability and growth.
  • Serve as a subject matter expert in card acceptance, authorization, risk management, migration, and clearing.
  • Collaborate with product, sales, and support teams on strategy, go-to-market initiatives, and metrics.
  • Resolve escalated service issues, train team members, and implement process improvements.
  • Maintain vendor and partner relationships to support business growth.

Qualifications

  • 10+ years of operational leadership experience in electronic payment solutions.
  • Expertise in payment processing, merchant services, and payment networks and APIs.
  • Proficiency in SQL, Microsoft Access, and Power BI.
  • Strong organizational, analytical, and problem-solving skills.
  • Proven ability to manage and scale payment operations in a small-team environment.
  • Bachelor s degree or equivalent experience; prior experience in SaaS or local government environments preferred.
  • Must be able to work full-time onsite in American Fork, UT initially.

Talent Groups appreciates all applicants; however, only those selected for an interview will be contacted.

Talent Groups is an equal opportunity employer.

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