CO Medicaid - Workforce Rep Sr.

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 12+ mo(s)

Skills

Medicaid
Performance Management
Preventive Maintenance
Project Management
Workforce Planning
Resource Allocation
Collaboration
Recruiting
Continuous Improvement
Workforce Management
WFM
Scheduling
Forecasting
Reporting
Conflict Resolution
Problem Solving
Accountability
Virtual Team
Video
Health Care
Insurance
Legal

Job Details

Workforce Representative Sr. - Remote Opportunity
Location: 100% Remote - Plymouth, MN preferred (must work Mountain Time hours)
Type: Contract-to-Hire (1-year)
Pay Rate: $23-$25/hour (W-2)
Schedule: Monday-Friday, 8:00 AM-4:30 PM MT

About the Role:

We're hiring a Workforce Representative Sr. to support a growing provider contact center team. This role is fully remote, but candidates must be comfortable working Mountain Time hours. You ll join a collaborative, data-driven environment where your workforce planning and forecasting expertise will make a tangible impact.

Key Responsibilities:

  • Forecast, plan, and schedule staffing needs using NICE CXone WFM tools

  • Monitor workforce metrics and generate staffing and performance reports

  • Analyze trends to optimize resource allocation

  • Collaborate with team leads to make data-backed staffing recommendations

  • Identify and resolve workforce-related issues proactively

  • Contribute to continuous improvement through reporting insights

Required Qualifications:

  • 2-3 years of experience in workforce management (WFM) roles

  • Strong experience with NICE CXone WFM platform

  • Solid background in staff scheduling and forecasting

  • Proficiency in data reporting and analysis

  • Strong problem-solving skills and team-oriented mindset

  • High accountability and ownership of tasks

Preferred Qualifications:

  • Advanced understanding of CXone platform functionality

  • Experience in a healthcare-related or contact center environment

  • Ability to thrive in fast-paced, collaborative virtual teams

Additional Details:

  • Team Size: ~45 total (1 manager, 2 supervisors, 2 unit leads, 40+ agents)

  • Interview Process: 1 round via video interview

  • Start Date: ASAP

  • Education Required: High School Diploma or GED

Benefits through Pride Global include comprehensive healthcare (medical, dental, vision), 401(k), supplemental insurance, life and disability coverage, pet insurance, legal assistance, and employee discounts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.