Business Analyst

The Core Technology Infrastructure (CTI) Automation Technical Business Analyst will analyze and translate the business needs and assess the feasibility for enhancements to existing knowledge management resources or building new content in Horizon Confluence.

In this role, resource will elicit and document the business and functional requirements, generating process/data flow diagrams, and crafting user guides/videos. Resource will be working directly with technical experts to translate their standards and guidelines to consumable knowledge content for any technical end user.

As a Business Analyst, also responsible for maintaining this content through any changes or updates.

5 years of experience in technical writing or Agile User Experience (UX) required

Knowledge Management, DevOps, Scripting, Technical Writing

Experience working in Agile methodology and a deep understanding of various phases of the Software Development Life Cycle

- Understanding of how technology interacts with other technology

- Experience with Horizon Confluence and/or building of user interfaces

- Highly organized and motivated to deliver results with minimal direction

- Creative and proactive problem solver - ability to understand what the team needs and offer suggestions above and beyond what they desire

- Naturally curious individual with the ability to quickly become the authority in the various data and systems used by the team

- Strong relationship, team building and facilitation skills

- Proficient with Microsoft Office (Word, PowerPoint, Excel) and Visio

- Strong understanding of Confluence and Jira.

- Familiarity with Ansible and Terraform.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.