Lead - IVR & "Conversational AI" Chatbot

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Chatbot
Conversational AI
IVR
Generative AI
natural language understanding (NLU)
NLP

Job Details

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

One of our client is looking for a: Lead - IVR & "Conversational AI" Chatbot @ Charlotte NC- All 5days ONSITE- Locals only

Please find below the details of the position.

Lead Conversational AI engineer

Lead - IVR & "Conversational AI" Chatbot

Onsite at Charlotte NC- All 5days

Job Description:

  • Overall experience above 8 years and At least 5+ years relevant technical work experience, in developing and implementing Conversational AI.
  • Experience with Conversational AI projects and KoreAI, Intent identification and LLM development.
  • Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
  • Proficiency in integrating AI solutions with RESTful APIs and external services.
  • Knowledge of web services, data retrieval, and integrations.
  • Hands-on experience with conversational AI platforms, frameworks, and tools.
  • Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
  • Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
  • Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
  • Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
  • Integrate conversational AI solutions with external systems, web services, APIs, and databases.
  • Knowledge of machine learning algorithms and techniques.
  • Implementation of best practices and coding standards in conversational AI development, ensuring scalability and maintainability.
  • Stay updated with the latest trends in Conversational AI and Generative AI technologies, contributing to continuous improvement.
  • Knowledge in testing, debugging, and performance optimization of conversational AI applications.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to saranyar at sensiple dot com

Regards

Sensiple Inc.,

saranyar at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.