IT Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Support Technician in Westborough, MA.

Summary:
The IT Support Technician delivers first-level technical assistance to end users across both corporate and retail environments. This role acts as the initial contact for IT-related concerns and is responsible for providing timely, professional, and customer-focused support. Ideal candidates are proactive, detail-oriented, and dedicated to delivering high-quality service.

Key Responsibilities:
* IT Support Technician will serve as the first line of support for hardware and software issues in corporate and store settings
* Triage, resolve, and escalate critical incidents while maintaining clear communication with users
* Conduct routine follow-ups on open tickets and accurately document all interactions in the IT ticketing system
* Manage desktop hardware inventory, including shipping and replenishment of parts
* As an IT Support Technician, you will assist with internal projects and application deployments with minimal supervision
* Identify and log recurring issues to enhance support processes and user experience
* Collaborate with internal teams and external vendors to ensure timely resolution and delivery of IT services

REQUIREMENTS:
* High School diploma or GED required; Technical coursework is a plus
* Familiarity with Windows operating systems, Microsoft 365, and basic hardware (desktops, laptops, printers, peripherals)
* Strong written and verbal communication skills
* Excellent organizational and time-management abilities
* Attention to detail and a proactive approach to troubleshooting
* Team-oriented with a positive, service-driven mindset
* Ability to diagnose and explain technical issues to non-technical users

Preferred:
* Associate or Bachelor's degree in IT or a related field
* CompTIA A+ or equivalent certification preferred
* 1+ year of experience in IT support, help desk, or customer service
* Experience with ticketing systems and working in a call center environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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