Overview
Skills
Job Details
Hi ,
Please let me know if you're comfortable with the position detailed below. This position is an urgent hire.
Role: Senior ITAM Program Manager
Location: Remote
Duration : Long term
seeking a seasoned Senior ITAM Program Manager to lead the enterprise-wide IT Asset Management (ITAM) strategy. This role will oversee the full lifecycle of hardware and software assets, drive compliance and cost optimization, and mature the ITAM program through ServiceNow HAM and SAM Pro. The ideal candidate will bring deep corporate experience in building ITAM programs, managing vendor relationships, and aligning asset governance with business outcomes.
Key Responsibilities
Program Leadership & Strategy
Define and execute the ITAM vision, mission, and roadmap, aligned with digital transformation goals 1.
Govern all ITAM processes including inventory, procurement, contract management, asset disposal, and policy enforcement 2 3.
Lead the transition from foundational ITAM practices to a fully mature managed service model 2.
ServiceNow HAM/SAM Expertise
Oversee the implementation and optimization of ServiceNow HAM and SAM Pro modules 2 4.
Normalize CMDB data and align asset records with ServiceNow Content Library standards 1.
Manage integrations with vendor portals (e.g., Cisco, VMware, Microsoft) and automate workflows for lifecycle, approvals, renewals, and compliance 2.
Software Asset Management (SAM)
Ensure license compliance, audit readiness, and cost optimization across top publishers (Oracle, IBM, Microsoft, Adobe) 5.
Implement software normalization and re-harvesting strategies to eliminate redundancies and reduce spend 1.
Hardware Asset Management (HAM)
Govern the full lifecycle of hardware assets, including acquisition, maintenance, and disposal 4.
Enhance asset recovery and reuse processes to reduce capital expenditures and eliminate shadow IT 2.
Cross-Functional Collaboration
Partner with Finance, Procurement, Security, and IT Operations to align ITAM goals with enterprise objectives 2 3.
Coordinate with HR and Operations for onboarding/offboarding feeds to automate asset recovery 5.
Reporting & Analytics
Deliver dashboards and reports on asset utilization, compliance, and cost savings using ServiceNow and Tableau 4.
Lead quarterly business reviews and maintain operational runbooks 2.
Experience
7-10+ years in IT Asset Management
Proven success in building ITAM programs and implementing ServiceNow HAM/SAM Pro in large enterprises 1 6.
Technical Skills
Expert-level proficiency in ServiceNow SAM/HAM Pro, CMDB, and Service Mapping.
Familiarity with Service Graph Connectors (e.g., SCCM, Intune, Jamf) and integration with Oracle EBS 4.
Advanced Excel, Tableau, and ServiceNow reporting capabilities.
Soft Skills
Strategic thinker with strong leadership, communication, and stakeholder engagement skills.
Ability to mentor teams, manage cross-functional initiatives, and influence senior leadership.
Laxman Andoli | Lead TAG | Kairos Technologies Inc
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