ServiceNow Architect - EC Pro

Overview

Remote
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

API
Service Delivery
SAML
OAuth
ServiceNow
IT Service Management
Identity Management
IaaS
RBAC
Field Service Management
DevOps
Continuous Integration
Continuous Delivery
Amazon Web Services
Microsoft Azure
EC Pro
Administrator
Architect
Developer
Access Control

Job Details

Expert in EC PRO

Hands on Tech Lead

Expertise in ServiceNow ITSM modules and FSM modeless as Incident, Change, Problem,
Request, and Asset Management, enabling streamlined IT operations and service delivery.
Proven skills in ServiceNow Scoped Applications development using JavaScript, Glide
Record, Script Includes, Flow Designer, and Integration Hub for scalable automation and
integrations.
Hands-on experience designing and building RESTful and SOAP API integrations with cloud
platforms including Azure (Azure Monitor, Azure AD, ARM API) and AWS (CloudTrail,
Config, Service Catalog) via MID Server and secure authentication protocols like OAuth 2.0,
SAML, and JWT.
Deep knowledge of CMDB architecture and data model customization, including discovery
patterns, relationship mapping, and real-time synchronization with cloud assets for accurate
configuration management.
Skilled in building complex event management correlation rules and alerting workflows
integrating with security information tools like Azure Sentinel and AWS CloudWatch,
reducing alert fatigue and improving incident response.
Proficient in designing and implementing Governance, Risk, and Compliance (GRC)
workflows automating continuous audit log ingestion, risk assessments, and policy
enforcement.
Experience automating CI/CD pipelines for ServiceNow application deployment using Azure
DevOps Pipelines integrated with the ServiceNow Application Repository to accelerate
release cycles and reduce errors.
Strong command over PowerShell scripting and automation within cloud environments,
orchestrated through ServiceNow workflows and DevOps pipelines to synchronize cloud
infrastructure and CMDB data.
Integrated AWS IAM with ServiceNow MID Server to securely fetch asset metadata and
enforce granular access control using Role-based Access Control (RBAC) and Security Rules,
improving audit alignment.
Adept at developing custom Service Portal widgets and UI macros using AngularJS and
JavaScript for enhanced operational dashboards and user-friendly self-service portals.
Experience in setting up and maintaining MID Server on AWS EC2 and other environments
for secure, efficient communication between ServiceNow and cloud resources.
Strong understanding of identity and access management integrations, including Azure AD
B2C/B2B, AWS IAM roles, and LDAP synchronization, enabling secure and seamless
authentication flows.
Proficient in applying ITIL methodologies and aligning ServiceNow process customizations
to enterprise IT service management standards.

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