Desktop Support Technician

Overview

On Site
$26.05 - $32.59 hr
Contract - Independent
Contract - W2

Skills

HELPDESK
HELP DESK
EU SUPPORT
END USER SUPPORT
SERVICEDESK
SERVICE DESK
DESKTOP SUPPORT
USER SUPPORT
END USER
END USERS
TECHNICAL SUPPORT
SYSTEM
SYSTEMS
NETWORK
NETWORKS
SCCM
ACTIVE DIRECTORY
EXCHANGE
WINDOWS

Job Details

DESKTOP SUPPORT TECHNICIAN

Location: San Antonio, TX OR Orange, TX
Job type: Contract to Hire

Our client, a national private EPC Firm, is hiring a Desktop Support Technician for a contract-to-hire opportunity in San Antonio, TX OR Orange, TX.

The Desktop Support Technician handles more complex technical support tasks, including imaging, configuring, and troubleshooting hardware and software. Provides advanced troubleshooting for Windows, Office 365, and basic network/server issues. Escalates issues when needed and works closely with Desktop Support Technician II to resolve problems they escalate. This individual will ensure timely incident resolution and superior customer service in a fast-paced environment.

RESPONSIBILITIES:

  • Image PC s and deploy applications using SCCM
  • Install, replace and configure hardware, as well as install and configure all standard business and engineering software
  • Perform general user and copier location moves for existing setups
  • Perform hands-on advanced troubleshooting of Windows 10 & 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
  • Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
  • Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
  • Perform installation and preventative maintenance of network and server equipment
  • Performing infrastructure mobilization and demobilization tasks to support changing construction environment
  • Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
  • Documentation of IT processes to be utilized by the Service Desk and technical teams where needed

REQUIREMENTS:
  • Hands-on experience with imaging, deploying machines and troubleshooting
  • Experience with administration and support of PCs utilizing Windows 10 & 11 OS and Office 365 products
  • Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
  • Ability to stay focused in a highly demanding environment
  • Professional experience in customer service
  • Candidate must be detail oriented
  • Good communication and documentation skills
  • Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
  • Overtime work may be required
ESPO Corporation
Leaders in Technical Recruiting & Staffing since 1965
ESPO has a comprehensive benefits package which includes PTO, Group Health and Dental Insurance, and 401k after you have satisfied the necessary waiting periods.

We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. If you need assistance applying, please get in touch with us directly.

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