Cisco Network & Telecommunications Services

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 8 Month(s)

Skills

Call Center
Cisco
Cisco UCCX
Cisco Unified Communications Manager
Cisco Unity Connection
Communication
Documentation
Functional Requirements
Knowledge Transfer
Laptop
Marketing Intelligence
Network
Process Modeling
Productivity
Routing
Service Design
Technical Support
Telecommunications
Telephony
Training
Unified Communications
Unity
Video

Job Details

Top Skills & Years of Experience:
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connections (CUC): 5+ years

Clear and concise written and verbal communication is crucial to success and productivity in this role.

Will close submissions on: 5/15/25 at 10am EST
Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.
Duration: 1 year with possible extension
Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI)

Please note, resource may need to work some weekends or after hours.

Full Job Description Attached

CTO Senior Systems Engineer Job Description

DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony Services staff. In addition, this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).

Required Technology Skill Set:

Cisco Unified Contact Center Express (UCCX): 5+ years

Cisco Unified Communications Manager (CUCM): 5+ years

Cisco Unity Connection (CUC): 5+ years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.