Human Resources Officer

Position: Human Resources Generalist/ Recruiting Specialist
Job Type: Full Time
Location: Taunton, MA
Department: Human Resources
Reports To: EVP Chief Human Resources Officer

OVERVIEW:

The HR Generalist / Employee Experience professional is a pivotal role responsible for supporting a positive and productive work environment by managing key phases of the employee lifecycle while strategically improving HR service delivery. This incumbent will serve as the primary, centralized resource for managers on all employee relations issues and will be key in evaluating and optimizing all employee interactions with the HR department.`

Key Responsibilities

Employee Relations & Management Support (Primary Focus)

• Serve as the centralized point of contact and subject matter expert for all managers seeking guidance on employee relations issues, including disciplinary actions, performance management, policy interpretation, and conflict resolution.
• Conduct thorough, objective, and timely employee relations investigations, documenting findings and recommending appropriate resolutions in line with bank policy and legal requirements.
• Monitor the HR helpdesk/inquiry system (NODIFI) for incoming questions, ensuring timely and accurate responses to both employees and managers across all HR functions.
• Promote fair and consistent application of bank policies and practices, advising managers to ensure compliance with all federal, state, and local employment laws.

Employee Experience & Process Improvement

• Conduct comprehensive reviews and assessments of all HR-related employee touch points (e.g., benefits administration, internal communication, service requests) to evaluate effectiveness and identify areas of friction.
• Analyze employee data, including 30-60-90 day new hire survey data, to pinpoint breakdowns in the onboarding process or other organizational challenges, developing data-driven recommendations for improvement.
• Collaborate with the HR team to implement process changes and new systems that streamline HR operations and enhance the overall employee service experience.
• Develop and facilitate training for managers and employees on best practices related to employee experience and new HR processes.

General HR Administration

• Recruiting and Talent Acquisition: Manage recruitment coordination, from initial screening and interview scheduling to drafting and presenting offer letters.
• New Hire & Orientation: Conduct new hire orientation sessions, ensuring a welcoming and compliant start for all new employees.
• Career Pathing and Guidance: Provide individual counseling and resources to employees regarding their career development, internal mobility, and performance improvement plans.
• Assist with other core HR functions as needed, including performance reviews, benefits administration support, and HR reporting.

Required Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• A minimum of 5 years of progressive experience in Human Resources, with a strong emphasis on Employee Relations and Employment law.
• Proven experience in HR data analysis, surveying, and process improvement (e.g., analyzing survey data, identifying root causes of inefficiency).
• Solid knowledge of federal and state employment laws (e.g., FMLA, ADA, EEO).
• Exceptional interpersonal and communication skills, with the ability to maintain confidentiality, build trust, and advise management with confidence and professionalism.
• Experience in the financial services or banking industry is a plus.
• PHR or SHRM-CP certification is highly desirable.

Competencies

• Communication: Exceptional verbal and written communication skills, particularly in explaining complex policies and mediating sensitive issues.
• Analytical Thinking: Ability to collect, analyze, and interpret various forms of data (surveys, process metrics) to drive strategic HR improvements.
• Customer Focus: A genuine commitment to providing excellent service and a positive experience to our internal customers (our employees).
• Conflict Resolution: Demonstrated skill in managing and resolving complex employee conflicts and disputes.