Desktop Support III - MUST BE LOCAL TO WISCONSIN

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required

Skills

Troubleshooting
Windows laptops
Windows desktops
ticketing system
software installation (packaged and manual)
computer station and peripheral setup.

Job Details

Job Title: Desktop Support III - MUST BE LOCAL TO WISCONSIN
Location: Madison, WI (100% Onsite)
Duration: Long-Term Contract

Job Overview:

Seeking a Desktop Support Technician (Level III) to provide hands-on technical support and assist with multiple desktop initiatives critical to operations.

The ideal candidate will be skilled in troubleshooting within complex environments, comfortable with both remote console and desk-side support, and capable of working independently without scripted guidance.

Top Required Skills (3+ years of experience each):

  • Troubleshooting issues on Windows laptops and desktops

  • Tracking and managing workload through a ticketing system

  • Performing software installations (packaged and manual)

  • Setting up computer stations and peripheral devices

Nice to Have Skills:

  • Experience using desktop tools such as Ivanti or SCCM

  • Experience imaging computer systems

Work Location & Requirements:

  • 100% Onsite at DHS Central Office (Madison, WI)

  • Candidate must reside in Wisconsin or be willing to relocate at their own expense prior to start

Project Details & Responsibilities:

  • PC Endpoint Support: Provide timely support to DHS staff to ensure continuity in critical operations.

  • System Upgrades: Assist with upgrading systems to Windows 11, BIOS updates, and encryption transition to BitLocker.

  • Office Relocation: Support DHS s upcoming move to the GEF1 building, including setup validation and hands-on technical troubleshooting.

Additional Information:

  • Complex technical environment with limited scripting support strong troubleshooting, communication, and customer service skills are essential.

  • While remote tools are often used, many tasks will require desk-side assistance.

  • Candidates should be proactive, technically competent, and able to work independently.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.