Overview
On Site
Full Time
Skills
Management
Collaboration
IT Infrastructure
Network
Break/Fix
Root Cause Analysis
System Administration
Regulatory Compliance
Windows PowerShell
Operational Efficiency
Retail Operations
Computer Hardware
Customer Service
Operating Systems
Servers
Application Support
Wireless Communication
Retail
Active Directory
Microsoft Windows Server
Microsoft Operating Systems
Shell
Scripting
Microsoft Windows
Computer Networking
SaaS
Point Of Sale
Job Details
Job Title: System Administrator (Retail POS Support)
Duration: 8 Months
Location: Mechanicsville, VA
Description:
Key Responsibilities:
Systems Administration, Monitoring, and Maintenance
Retail Operations Support
Application Support
Required Skills:
Duration: 8 Months
Location: Mechanicsville, VA
Description:
- POS Software rollout to 400 stores (1000+ registers) across the state of VA.
- Working in a fast-paced, collaborative environment supporting a diverse portfolio of in-store technologies, integrated platforms, and retail systems.
- Responsible for maintaining the health, stability, and performance of the Retail environment. Implementing system upgrades, managing hardware and software configurations, supporting integrations with third-party tools, and troubleshooting complex issues affecting store operations.
- Involve direct collaboration with cross-functional teams, including store operations, IT infrastructure, network teams, and external vendors. Assignments may include supporting the rollout of new POS features, system enhancements, deployment of new store technologies, and providing hands-on support for break/fix scenarios. Timely incident resolution and root cause analysis will be a critical part of your responsibilities.
Key Responsibilities:
Systems Administration, Monitoring, and Maintenance
- Responsible for daily checks of supported systems and software, ensuring the systems are getting backed up properly, applying operating system updates, and configuration changes.
- Responsible for installing and configuring new hardware and software on supported systems.
- Responsible for documenting the configuration of supported systems.
- Responsible for the security and compliance of supported systems.
- Responsible for adding/deleting/creating/modifying user account information, resetting passwords, etc. on supported systems.
- Answers technical queries about and troubleshoots any reported problems with supported systems.
- Utilize PowerShell scripting to automate administrative tasks, streamline system configurations, and improve operational efficiency across Windows-based environments.
Retail Operations Support
- Interface directly with users to resolve communications issues with Virginia ABC Registers, Licensee Workstations, and Servers.
- Utilize administrative tools to help assist users with software issues.
- Implement security procedures and tools to ensure rigorous security measures are in place.
- Interface indirectly with third-party vendors to replace failed hardware after thorough troubleshooting.
- Ensure that Client Services processes and procedures are followed, and resolutions are thoroughly documented.
- Perform follow-up calls and/or email to clients to ensure excellent customer service.
- Configure the operating system settings and POS software settings for the registers, licensee workstations, and servers in the retail environment.
Application Support
- Responsible for the configuration, administration and support of the software that runs the retail environment (GKOmniPOS).
- Responsible for configuration, administration, and support of the retail environment wireless infrastructure.
- Responsible for the configuration, administration and support of the retail infrastructure Active Directory Domain and Certificate Services (Windows Server 2019).
- Ability to work with vendors in the event of new application builds being available.
- Identify potential risk within the current environment and work with vendors and other lines of business to remediate
Required Skills:
- 5+ years of exp w/Power shell
- 5+ years of exp w/Scripting
- 5+ years of exp w/Windows 10 Administration, Configuration, Patching
- 3+ years of exp w/Networking
- 6 month exp w/SaaS Background
- 6 month exp w/POS (Point of Service)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.