Lead Call Center Agent - Tier 1

Overview

On Site
Contract - W2
Contract - Independent
Contract - 6+ month(s)

Skills

windows
Office 365
MAC OSX
911 CAD
Viper 311
Aspen

Job Details

Hello,

Please fidn the below requirement and let me know your interest.

Title: Lead Call Center Agent -Tier 1
Job Location : Washington, DC (Hybrid)

Work authorization: s /

Work hours : 6:00 PM to 6:00 AM / Rotational Weekends 40 hours/week. No over time

Resources with government experience are highly preferred.

Qualifications:
i. 1-year customer service
ii. 1-year providing IT technical support
iii. 1-year installing and troubleshooting computer operating systems and software
iv. 1-year supporting Windows 10/11 and Mac OSX 10.10.X
v. 1-year basic knowledge of password resetting via Active Directory type management
vi. 1-year basic knowledge of Office 365
vii. 1-year excellent written and verbal communication skills in a professional setting
Knowledge preferred - 911 CAD, Viper 311, Aspen, and capacity to maintain access to ServiceNow and AWS instances

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