IT Business Analyst

The Business Analyst job family focuses on formulating and defining system scope using information technology and industry knowledge/requirements. This is based on both user needs and a solid understanding of information technology, business processes, and industry requirements. The job progression includes responsibilities ranging from assisting in formulating and defining systems scope and objectives to self-directed activities that result in long-term improvements in business processes for clients.

Key Responsibilities

• Provide business unit support by resolving issues not requiring extensive business/system knowledge.
• Communicate incident status and clarify issues with business partners.
• Escalate incidents to seniors where business process and extensive system knowledge is required.
• Resolve application incidents and problems that require application code and/or operational modifications, such as lower complexity software problem resolution, training issues, documentation, and data problems requiring moderate business analysis.
• Act as a liaison between the business and IT service providers to ensure functional specifications are understood and that they have what they need to develop their technical specifications.
• Analyze issues to be solved within an enterprise and help provide solutions to meet desired business outcomes through IT.
• Facilitate events and processes, assist teams in delivering value, communicate with stakeholders, escalate impediments, manage risk, and drive relentless improvement.
• Participate in Lean-Agile transformation, coaching leaders, teams, and Scrum Masters in new processes and mindsets.
• Understand and document business and user requirements to ensure system designs meet business needs.
• Ensure knowledge transfer to the support organization occurs prior to system go-live.
• Schedule and communicate the system go-live date.
• Develop and update documentation and training materials.
• Ensure IT and SOX compliance is covered.
• Document functional requirements that describe the system, process, or product to fulfill business requirements.
• Responsible for the functional design of application systems across all technologies and platforms.
• Translate user requirements to process and data requirements.
• Convert specifications about business problems into a sequence of detailed programming instructions to solve business problems through automation support.
• Construct program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.
• Provide a broad understanding of platforms and applications across all technologies.
• Function as an IT advisor to the business units.
• Oversee and guide a team of Business Analysts I and II.

Qualifications

8 years of relevant experience.

Additional Skills

• Superior communication, planning, and organization skills.
• Ability to listen and support teams in problem identification and decision-making.
• Ability to create an environment of mutual influence.
• Ability to understand and empathize with others.
• Ability to encourage and support the personal development of each individual and the development of teams.
• Ability to coach people with powerful questions rather than use authority.
• Ability to think beyond day-to-day activities and apply systems thinking.
• Ability to support the teams commitments.
• Ability to be open and appreciate openness in others.
• Cultural fit is a must.

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