IT Support Specialist (W2) || Washington, DC (Onsite)

IT Support Specialist

Location : Washington, DC(Onsite)

Duration : 6+ Months

Need Local s

Job Description :

• Minimum 7 years of IT support Specialist
• Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
• Proficiency in Windows troubleshooting and device support
• Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
• Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
• Experience installing, configuring, and supporting laptop and mobile devices.
• Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
• Knowledge of cloud security best practices and compliance
• Experience supporting a hybrid work environment that includes support of staff deployed worldwide
• Strong communication and interpersonal skills
• Ability to work under deadlines and to adapt to changing circumstances
• Collaborative team spirit, cultural sensitivity, and a strong desire to learn
• Bachelor s degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
• Hardware, software, and network support for global staff
• Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
• IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
• Email support, including account creation, updates, deletions, and archiving
• IT equipment support, maintenance, repair, and replacement of IT assets

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