Overview
On Site
$$18
Contract - W2
Contract - 6 Month(s)
Skills
Service Desk
Job Details
Service Desk - 66629
We have an immediate long-term opportunity with one of our prime clients for a position of Service Desk to work at Cary, NC (Onsite) basis.
Pay Rate: $18/hr
Job Description:
- Acting as a first point of contact for users and customers.
- Identifying and diagnosing issues and problems.
- Categorizing and recording queries
- Providing solutions to issues.
- Advising users on the appropriate course of action.
- Monitoring issues from start to resolution.
- Escalating unresolved problems to a higher level of support, if needed.
- Providing essential online security advice and support.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
For immediate consideration, please contact:
D Mounika
PRIMUS Global Services
Phone:
Email:
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