Cisco Contact Center Engineer

Overview

Remote
$35 - $45
Contract - W2
Contract - 12 Month(s)

Skills

Computer Networking
Cisco Unified Communications Manager
IT Service Management
Incident Management
Collaboration
Customer Service
Disaster Recovery
Firewall
Information Engineering
Call-recording
Change Control
Cisco
Cisco ICM
Cisco Unity
Cisco Voice
Network
Telecommunications
Unity
Video
VoIP
VoiceXML
Speech Recognition
System Documentation
Technical Support
Testing
Training
QoS
Reporting
Routing
SIP
Scalability
Scripting
Servers
ServiceNow
Interactive Voice Response
Internet Explorer
LAN
Management
Meraki
Call Center
Voicemail
WAN
Web Portals
Workforce Management

Job Details

Job ID: S#5498 - Cisco Contact Center Engineer

PLEASE NOTE: This is a 12 month renewable contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening.

KEY REQUIREMENTS (all required):
1.    This is a Cisco Voice Engineer position
2.    Proficient in the installation, configuration and troubleshooting of:
a.    Cisco Unified Call Manager (CUCM)
b.    Cisco Packaged Contact Center Enterprise (PCCE)
i.    ICM Scripting
ii.    VXML Application support
c.    Cisco Voice Portal (CVP)
d.    Cisco Virtual Voice Browser (VVB)
e.    Cisco Unified Intelligence Center (CUIC)
f.    Cisco Unified Border Element (CUBE)
g.    Cisco Unity voicemail
h.    Cisco Emergency Response (CER)
i.    Cisco Expressway
j.    Nuance Speech Server (NSS)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.