Overview
On Site
Depends on Experience
Contract - W2
Skills
ITIL
ITSM
Troubleshooting
Hardware
Job Details
Responsibilities:
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description:
- ITIL
- Service Desk, ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
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