Desktop/Field Support Specialist - Airport Information Systems

This role is for the 3rd Shift, specifically:

Schedule: Sunday through Thursday

Hours: 10:00 p.m. to 6:30 a.m. MST

• Provide after-hours support for airport operations, passengers, tenants, and the Technology team (including help desk coordination, ticket resolution, and change management).
• Troubleshoot and repair mission-critical systems requiring 100% uptime (e.g., CUPPS, CUSS, paging, and information displays).
• Perform preventive and corrective maintenance on end-user devices and systems.
• Install software updates, create and deploy workstation images.
• Coordinate with vendors and contractors for second-level support issues.
• Maintain inventory control and conduct audits.
• Deliver first-level training to internal and external personnel as needed.
• Operate safely in environments involving heights, high-voltage equipment, and below-ground vaults.

Minimum Requirements

• Experience: At least 3 years of professional technical support for system infrastructure and/or software.
• Education: 15 credit hours in computer science or a related field (or equivalent experience).
• Availability: Must be able to work irregular hours, including weekends, holidays, and third shift.
• Compliance:
  • Must pass a Federal background check.
  • Must possess and maintain a valid Arizona driver s license with a clean record.
  • Must be able to lift up to 50 lbs and walk up to 5 miles per day.
  • Must have accurate color perception for electrical safety.
• Communication: Strong verbal and written communication skills for supporting City and Airline staff.

Preferred Qualifications

• Bachelor s degree in computer science or a relevant field.
• 2+ years of experience providing after-hours support.
• 2+ years supporting 200+ users and computers in a networked environment.
• Proficiency in ServiceNow helpdesk ticketing system.
• Experience writing technical documentation, training materials, scope of work, project plans, and status reports.