Barrier Systems - Support Technician


On Site
Full Time

Job Details

Position: Barrier Systems - Technical Support
Position Type: Direct Hire
Compensation: $80,000
Location: Tulsa, OK (on site)
Schedule: M-F, 7:30 - 4:00PM
Travel: 30% (expenses, travel paid)
Interviews: scheduled in person
Education: HS Diploma, technical training

Skills needed: Programmable Logic Controllers (PLC), troubleshoot PLC-controlled systems, electrical and hydraulic schematics, installation prints, diagnosing problems from the phone.

Job Description: Technical Support - High Security Products

Position Overview:
Archon Resources is seeking a skilled and experienced Technical Support Technician to join our team. In this role, you will be responsible for providing remote & on-site technical support, troubleshooting, and maintenance services for our high-security barrier and fence products.

- Manage the incoming call log of service issues, prioritize tasks, and respond to service requests promptly and efficiently.
- Conduct on-site visits to customer locations to install, maintain, repair, and troubleshoot high-security barrier and fence systems.
- Diagnose and resolve technical issues related to both active and static barrier products, including hydraulic-powered actuated barriers and electric-powered barriers.
- Utilize your expertise in Programmable Logic Controllers (PLC) to troubleshoot PLC-controlled systems, ensuring proper functionality and addressing any programming or communication issues.
- Collaborate with the engineering and technical support teams to identify product recalls, implement field retrofits, and execute product improvements based on customer feedback and performance evaluations.
- Provide technical guidance and support to customers during the installation and configuration of high-security fence products for Government, Military, and Power Utility applications.
- Conduct site visits and inspections to ensure product installations comply with specifications, standards, and safety regulations.
- Create detailed service reports, including documentation of service activities, findings, and recommendations for further action or improvements.
- Maintain accurate records of service activities, customer interactions, and equipment maintenance history.

- Ability to read Electrical and Hydraulic Schematics.
- Ability to read Installation prints.
- Industrial Electro-Mechanical background preferred.
- Understanding of Programmable Logic Controllers programming software.
- Understanding of Mechanical drive systems.
- Background of Industrial Automation is a Plus.
- High school diploma or equivalent. Technical certifications or vocational training in a relevant field is preferred.
- Proven experience as a Field Service/Technical Support Technician, preferably within the high-security product industry.
- Strong technical background and expertise in mechanical troubleshooting, PLC systems, hydraulic systems (HPU), and electrical systems (EPU).
- Familiarity with ASTM F2656 crash rating standards and their application to high-security barrier products.
- Excellent general mechanical knowledge to troubleshoot field installation issues related to high-security fence products.
- Ability to interpret technical documentation, schematics, and engineering drawings.
- Effective problem-solving and diagnostic skills to identify and resolve technical issues in a timely manner.
- Strong customer service and communication skills to interact with customers and provide clear instructions and explanations.
- Ability to work independently, manage multiple tasks, and prioritize responsibilities effectively.
- Valid driver's license and willingness to travel to customer sites as needed.

Archon Resources is a top staffing and recruiting firm offering direct hire and contract placement in Tulsa, Dallas, Oklahoma City, Austin, and Northwest Arkansas. Our experienced teams focus on placing IT, Accounting/Finance, and Administrative professionals that can support all your back-office needs. When experience matters, Archon Resources is here to get the job done. Connecting talent, building relationships, and providing better resultsThis is The Archon Way.