Fraud Analyst/Specialist/Investigator

Job Title: Fraud Analyst

Location: Lone Tree, CO/Hybrid

Duration: 12+ months

Job Description:

Top minimum requirements: Organizational skills. Multi-tasking skills. Very good customer service skills Nice to have skills:

Experience with Visa debit card/credit card fraud. Experience in banking industry.

Exposure to Reg E.

Responsible for conducting Visa fraud investigations.

Must demonstrate initiative with minimal supervision when addressing their daily responsibilities.

All casework must be completed within well defined regulatory guidelines in an environment that is fast paced and demanding.

Consistency in exercising sound judgment and decision making with respect to risk and fraud issues is key. The ability to effectively manage cases workloads and additional daily responsibilities at a high level of competency is required.

2 week training program on the new system.

Virtual side by sides and shadowing.

There is ongoing training after.

There is a learning curve the first 6-8 months.

Opportunity for FTE and extension.

Entry level fraud investigator. Investigating Visa fraud.

They would be started with basic claims such as 100 dollars and under claims. As they continue to grow with minimum errors we will continue to grow their claims. It depends on how they are doing and what their error ratio is.

Large focus will be investigations so attention to detail is important.

Good customer service is important because they will be speaking with clients.

Working from home so we want someone who can work with minimum supervision. Training depending on your skillset responsibilities will slowly evolve. Expected to manager and control their claims and get them closed out within the given time frame.

No overtime. Opportunity for FTE.

Great customer service skills, analytical skills, ability to multitask along with credit card fraud experience and Reg E exposure.